CST ICT Analyst - Invest NI

MCS Group; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading public sector organization in Belfast is seeking a CST ICT Analyst to support and maintain its ICT infrastructure. The successful candidate will provide technical support, manage user accounts, and ensure high-quality service delivery. Applicants should have experience with troubleshooting, a desktop environment, and customer service. This is a full-time, permanent position with hybrid working options available.

Qualifications

• Experience troubleshooting software, network, and hardware technology issues.
• Supporting a Windows 10/11 desktop environment.
• Managing Active Directory / Entra ID.
• Using automated deployment and patching software (SCCM, Intune).

Responsibilities

• Provide technical support for various IT issues across the organization.
• Manage Active Directory / Entra ID accounts.
• Deploy software and manage updates using SCCM or Intune.
• Troubleshoot end-user issues efficiently.
• Maintain system integrity and compliance with standards.
• Deliver excellent customer service to stakeholders.

Skills

Troubleshooting software issues

Supporting Windows 10/11 desktop

Active Directory management

Using SCCM or Intune

Job description

CST ICT Analyst (SO Grade)

Reference: CSTIA/25
Location: Invest Northern Ireland, Belfast
Closing Date: 12 noon (GMT), 21st November 2025

About the Role

Invest Northern Ireland is seeking an experienced and motivated CST ICT Analyst to join our Corporate Services Team (CST). This role offers the opportunity to play a key part in supporting and maintaining the organisation's ICT infrastructure, ensuring high-quality service delivery to a diverse and demanding user base.

As a CST ICT Analyst, you will work in a dynamic environment where your technical expertise and customer service skills will be crucial to keeping our systems efficient, secure, and future-focused.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues across the organisation.

• Support a Windows 10/11 desktop environment and manage Active Directory / Entra ID accounts.

• Use tools such as SCCM or Intune to deploy software, manage patching, and automate updates.

• Troubleshoot end-user issues efficiently to meet agreed service levels (SLAs).

• Work collaboratively within the ICT team to maintain system integrity, documentation, and compliance with organisational standards.

• Deliver excellent customer service, building rapport and trust with stakeholders at all levels.

Essential Criteria

Applicants must be able to demonstrate, with specific and recent examples, experience in two or more of the following areas:

• Troubleshooting software, network, and hardware technology issues.

• Supporting a Windows 10/11 desktop environment.

• Active Directory / Entra ID management and maintenance.

• Using automated deployment and patching software (e.g., SCCM, Intune).

You must also provide an example of working within a challenging ICT Service Desk environment, demonstrating how you managed SLAs and built effective customer relationships.

Eligibility

• Applicants must have the right to work in the UK at the time of application.

• Please note: Invest NI cannot provide visa sponsorship.

Additional Information

• Salary: SO Grade (Civil Service Equivalent)

• Contract: Permanent, full-time

• Location: Belfast (hybrid working options may apply)

How to Apply

To apply, complete the CST ICT Analyst (CSTIA25) Application Form and Equal Opportunities Monitoring Form and return both via email to:

📧 [e-mail]

Applications must be received no later than 12 noon GMT on Friday 21st November 2025.
Late or incomplete applications will not be accepted.