CRM Training and Support Expert

Fynity; England; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading European defense company is looking for a CRM Support and Training Expert to oversee training and user support during a significant digital transformation. This hybrid role based in Hertfordshire involves working three days in the office and two days from home. Ideal candidates will have SC clearance, relevant experience with Microsoft Dynamics and/or Salesforce, and a university degree. Competitive salary between £50,000 and £55,000 with additional benefits.

Benefits

Annual bonus

Overtime

Excellent benefits

Qualifications

• Valid SC clearance or eligibility required.
• Experience in a regulated environment.
• Experience supporting larger teams.

Responsibilities

• Analyse training and support needs.
• Plan and deliver training interventions.
• Conduct assessments of user understanding.

Skills

Analytical skills

User support planning

Collaboration

Education

Relevant University degree

Tools

Microsoft Dynamics

Salesforce

Job description

Overview

We are working with a European Leader in defence who is undergoing a major digital transformation, and has a brand-new role opening for a CRM Support and Training Expert to join them on this exciting journey.

With the office based in Hertfordshire, this is a hybrid role which will see you in the office three days a week, with two days working from home.

Responsibilities

• Analysing the needs for training and support
• Planning and crafting comprehensive training interventions
• Planning and delivering user support and follow-up sessions during the adoption phase
• Conducting regular assessments to determine the level of user understanding
• Collecting and analysing new requirements and business needs
• Collaborating with cross-functional teams
• Identifying new risks associated with the CRM implementation

Qualifications

• Valid SC clearance or be SC eligible
• A relevant University degree is preferred
• Relevant industry experience working in a highly regulated environment
• Experience working with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

Package and Benefits

In terms of the package on offer, the salary ranges from around £50,000 to £55,000, plus a range of excellent benefits, including an annual bonus, overtime, and more.

How to Apply

If you have the required skills and experience, APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch