CRM Support and Training Expert

Fynity; Gloucester; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading organization in defense is seeking a CRM Support and Training Expert to join their team in Gloucester. This hybrid role involves analyzing training needs, planning comprehensive training interventions, and providing user support during the CRM adoption phase. The ideal candidate will have SC clearance eligibility, a relevant degree, and experience with Microsoft Dynamics or Salesforce. The package includes a salary of £50,000 to £55,000 and excellent benefits.

Benefits

Annual bonus

Overtime

Qualifications

• Valid SC clearance or be SC eligible.
• A relevant University degree is preferred.
• Relevant industry experience working in a highly regulated environment.
• Experience working with Microsoft Dynamics and/or Salesforce.
• Experience supporting larger teams.

Responsibilities

• Analysing the needs for training and support.
• Planning and crafting comprehensive training interventions.
• Planning and delivering user support and follow-up sessions during the adoption phase.
• Conducting regular assessments to determine the level of user understanding.
• Collecting and analysing new requirements and business needs.
• Collaborating with cross-functional teams.
• Identifying new risks associated with the CRM implementation.

Job description

Overview

CRM Support and Training Expert

We are working with a European Leader in defence who is undergoing a major digital transformation, and has a brand-new role opening for a CRM Support and Training Expert to join them on this exciting journey.

With the office based in Bristol, this is a hybrid role which will see you in the office three days a week, with two days working from home.

Responsibilities

• Analysing the needs for training and support
• Planning and crafting comprehensive training interventions
• Planning and delivering user support and follow-up sessions during the adoption phase
• Conducting regular assessments to determine the level of user understanding
• Collecting and analysing new requirements and business needs
• Collaborating with cross-functional teams
• Identifying new risks associated with the CRM implementation

Qualifications

• Valid SC clearance or be SC eligible
• A relevant University degree is preferred
• Relevant industry experience working in a highly regulated environment
• Experience working with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

Offer

In terms of the package on offer, the salary ranges from around 50,000 to 55,000, plus a range of excellent benefits, including an annual bonus, overtime, and more.

How to apply

If you have the required skills and experience, APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.