CRM Support and Training Expert

Fynity; Bristol; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A European leader in defence is seeking a CRM Support and Training Expert for a hybrid role in the UK. This position involves analyzing training needs, crafting interventions, and supporting users during a major digital transformation. The ideal candidate will have SC clearance eligibility and experience with Microsoft Dynamics or Salesforce. This role offers a competitive salary up to £55,000 plus benefits including bonuses and overtime opportunities.

Benefits

Annual bonus

Overtime opportunities

Qualifications

• Valid SC clearance or SC eligibility is essential.
• A relevant university degree is preferred.
• Experience in a highly regulated environment is required.
• Proficiency with Microsoft Dynamics or Salesforce is necessary.

Responsibilities

• Analyse training and support needs.
• Plan and craft comprehensive training interventions.
• Plan and deliver user support and follow-up sessions.

Skills

Valid SC clearance or SC eligibility

Experience in a highly regulated environment

Experience with Microsoft Dynamics

Experience with Salesforce

Experience supporting larger teams

Education

Relevant university degree

Job description

Overview

CRM Support and Training Expert – We are working with a European Leader in defence undergoing a major digital transformation, and there is a brand-new role opening for a CRM Support and Training Expert to join them on this journey.

The office is based in Hertfordshire, and this is a hybrid role requiring three days in the office and two days working from home. An alternative office in Bristol is also available.

Responsibilities

• Analyse training and support needs
• Plan and craft comprehensive training interventions
• Plan and deliver user support and follow-up sessions during the adoption phase
• Conduct regular assessments to determine user understanding
• Collect and analyse new requirements and business needs
• Collaborate with cross-functional teams
• Identify new risks associated with the CRM implementation

Qualifications

• Valid SC clearance or SC eligibility
• A relevant university degree is preferred
• Experience in a highly regulated environment
• Experience with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

Salary and Benefits

The package includes a salary of around £50,000 to £55,000, plus a range of benefits, including an annual bonus and overtime opportunities.

If you have the required skills and experience, APPLY NOW!