CRM Product Lead – Up to £75,000 – London (Hybrid)

Pearson Carter; Greater London; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A dynamic professional services organization seeks an experienced CRM Product Lead in London to take ownership of Microsoft Dynamics. The role requires driving user adoption and engagement across various teams, alongside collaboration with developers. A strong background in change management and technical capabilities, especially within professional services, is essential. This position offers a hybrid work model, with a salary of up to £75,000.

Qualifications

• Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment.
• Proven track record driving adoption, change management, and user engagement.
• Confident engaging with commercial and financial metrics to inform decisions.

Responsibilities

• Take full ownership of the Microsoft Dynamics CRM platform.
• Drive adoption and engagement across Sales, Delivery, Finance, and Leadership teams.
• Collaborate with internal developers and third-party partners to ensure high-quality delivery.

Skills

Experience with Microsoft Dynamics

Change management

User engagement

Technical acumen

Data governance

Job description

CRM Product Lead – Up to £75,000 – London (Hybrid)

We are seeking an experienced CRM Product Lead to take full ownership of Microsoft Dynamics across a fast-growing professional services organisation. This is a hybrid role based in London, ideal for a candidate comfortable working closely with both end-users and executive leadership.

If you have hands‑on experience implementing and scaling Dynamics in professional services, driving adoption across multiple teams, and shaping CRM strategy, this could be the next step in your career.

Responsibilities

• Take full ownership of the Microsoft Dynamics CRM platform, ensuring it aligns with business needs
• Drive adoption and engagement across Sales, Delivery, Finance, and Leadership teams
• Lead onboarding, upskilling, and ongoing training tailored by role
• Act as Product Owner: gather requirements, manage backlog, and deliver roadmap features
• Collaborate with internal developers and third‑party partners to ensure high‑quality delivery
• Optimise system performance, data integrity, and integration with tools like ATS and Finance systems
• Establish CRM best practices, standards, and documentation across the organisation
• Engage senior stakeholders to ensure CRM supports business objectives and decision‑making

Experience Required

• Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment
• Proven track record driving adoption, change management, and user engagement
• Hands‑on approach; comfortable engaging with end‑users and executive leadership alike
• Strong technical and strategic acumen, capable of translating business processes into system specifications
• Experience with integrations, data governance, and system optimisation
• Confident engaging with commercial and financial metrics to inform decisions
• Experience in private equity‑backed or high‑growth environments is a plus
• Must be based in London and able to work in the office 4 days per week

Salary & Location

• Up to £75,000 per annum
• London-based (hybrid: 4 days office / 1 remote)

How to Apply

Please send your CV to [e-mail] or call 0191 406 6111 for a confidential discussion.