CRM Growth Lead — Multichannel & Data-Driven

N BROWN; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading UK fashion retailer is seeking a CRM Manager to lead the CRM team and drive customer relationship marketing activities. This role involves managing customer segmentation and developing multichannel CRM programs to enhance retention. As a key position, the CRM Manager will oversee the execution of marketing strategies and team performance. The ideal candidate is experienced in CRM, data analysis, and has excellent leadership skills. Working in Manchester, this is an exciting opportunity with a focus on inclusivity and innovation.

Benefits

24 days holiday (+ 8 bank holidays)

Annual bonus scheme

Company pension up to 8% contribution

Mental Health support

Colleague discount

Life Assurance

Paid volunteer time

Qualifications

• Experience in CRM, customer marketing or lifecycle marketing.
• A data-led mindset for actionable CRM activity.
• Hands-on experience managing CRM channels.

Responsibilities

• Lead and manage CRM team to drive marketing activities.
• Develop multichannel CRM programmes for customer retention.
• Manage investment plan for retention activities.

Skills

CRM experience

Data interpretation

Planning and organization

Team management

Stakeholder influencing

Fast-paced adaptability

Job description

A leading UK fashion retailer is seeking a CRM Manager to lead the CRM team and drive customer relationship marketing activities. This role involves managing customer segmentation and developing multichannel CRM programs to enhance retention. As a key position, the CRM Manager will oversee the execution of marketing strategies and team performance. The ideal candidate is experienced in CRM, data analysis, and has excellent leadership skills. Working in Manchester, this is an exciting opportunity with a focus on inclusivity and innovation.