CRM Architect/ Salesforce Administrator

Crypto.com; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cryptocurrency platform in London is seeking a proactive Salesforce Administrator to manage their Salesforce instance. The ideal candidate should have strong Salesforce expertise, excellent problem-solving skills, and experience with both Sales and Service Cloud. Responsibilities include customization, user support, and ensuring platform usability and data integrity, alongside providing training and support for team members.

Qualifications

• Experience as a Salesforce Administrator with knowledge of Sales & Service Cloud.
• Strong understanding of Salesforce best practices.
• Excellent problem-solving skills and ability to translate business requirements.

Responsibilities

• Manage the daily configuration and user support of Salesforce.
• Customize Salesforce objects, fields, and reports as needed.
• Document processes and changes for operational continuity.

Skills

Salesforce administration

Problem-solving

Interpersonal skills

Self-management

Tools

Salesforce

Salesforce Flow

Job description

Overview

We are seeking a proactive and detail-oriented Salesforce Administrator to manage the implementation, configuration, and ongoing support of a dedicated Salesforce instance. The ideal candidate will have strong hands-on Salesforce expertise, a knack for solving business problems through thoughtful system design, and the ability to act as a thought partner in evolving the platform over time.

Responsibilities

• Serve as administrator for a Salesforce instance, responsible for day-to-day configuration, user support, and platform maintenance.
• Customize Salesforce objects, fields, reports, dashboards, Salesforce Flow, and page layouts to support business needs.
• Collaborate with internal stakeholders to gather requirements and translate them into functional Salesforce solutions.
• Implement improvements that enhance usability, efficiency, and data accuracy across the platform.
• Maintain data integrity by creating validation rules, implementing data governance processes, and conducting regular audits.
• Provide user training and support, helping team members adopt best practices and maximize platform value.
• Monitor system performance, usage, and issues; troubleshoot and resolve technical problems as needed.
• Stay informed about Salesforce updates and new features, and recommend relevant enhancements for the business.
• Support reporting and analytics needs by developing and maintaining useful reports and dashboards.
• Document processes, configurations, and changes to ensure transparency and continuity of operations.

Requirements

• Experience as a Salesforce Administrator, with knowledge of both Sales & Service Cloud
• Strong understanding of Salesforce best practices and platform capabilities
• Experience with Salesforce Flow, validation rules, and security and sharing settings
• Excellent problem-solving skills and ability to translate business requirements into system solutions
• Effective communicator with strong interpersonal skills to collaborate across teams
• Self-starter who can manage priorities in a fast-paced environment

Nice to have

• Experience in Quality Assurance
• Experience supporting B2C sales and account management functions - ideally in iGaming, fintech, or crypto-related businesses
• Familiarity with integrations of communications platforms such as SMS, WhatsApp, Telegram, etc.
• Salesforce Administrator Certification; Additional Salesforce certifications (Advanced Admin, App Builder, etc.)