Credit Controller / Accounts Assistant

Smartdesc; Hemel Hempstead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic technology company in Hemel Hempstead is seeking a Credit Controller / Accounts Assistant for a full-time position providing maternity cover. The successful candidate will manage customer accounts within a fast-paced environment, ensuring timely payments and effective finance operations. Ideal applicants should have experience in B2B credit control, excellent communication skills, and the ability to work under pressure. The role offers hybrid working arrangements.

Qualifications

• Experience as a credit controller in a B2B environment.
• Strong communication skills and ability to handle difficult situations.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Manage customer accounts and perform administrative duties.
• Ensure customers have appropriate credit limits and accounts are settled promptly.
• Monitoring debtor account balances and maintaining acceptable DSO levels.
• Processing new account applications and conducting credit checks.
• Reconcile accounts and post daily cash receipts.
• Handle queries and resolve issues promptly.

Skills

Attention to detail

Excellent communication skills

Strong numeracy

Ability to work under pressure

Strong work ethic

Multitasking ability

Team player

Independent worker

Proficiency in Microsoft Office

Problem-solving skills

Tools

Epicor

Xero

Job description

Credit Controller / Accounts Assistant

Based: Hemel Hempstead, with hybrid working

Type: Full-time, 12-month contract

Eligibility: You must be eligible to work in the UK

Academia is seeking a Credit Controller / Accounts Assistant to join our dedicated and passionate Finance team. This is a full-time position providing maternity cover for twelve months, with the potential to become a permanent role at the end of the contract.

The role will be based at our headquarters in Hemel Hempstead. It involves working primarily in a Credit Control team of 3, with support to a wider Finance team of 11 as needed. The finance team is mainly UK-based.

This role offers hybrid working, with up to 2 days a week from home (subject to management discretion).

The ideal candidate will have experience as a credit controller in a B2B environment. This is an exciting opportunity for someone who enjoys working in a dynamic, analytical environment and resolving problems. The role involves liaising with internal teams and external customers to ensure timely payments and efficient finance operations.

This environment is high-volume and fast-paced, requiring the successful candidate to start effectively from day one.

You will be responsible for:

Credit Controller

The successful candidate will manage customer accounts and perform administrative duties within the credit control team. Responsibilities include ensuring customers have appropriate credit limits and that accounts are settled promptly. Strong communication skills, diplomacy, and the ability to handle difficult situations are essential.

• Monitoring debtor account balances and maintaining acceptable Debtor Sales Outstanding (DSO) levels
• Processing new account applications, conducting credit checks, and setting credit limits
• Reconciling accounts
• Posting daily cash receipts
• Sending weekly reminders and statements
• Handling queries and resolving issues promptly
• Managing finance tickets, customer calls, payments, and other administrative tasks

Accounts Assistant

As part of the wider finance team, you may assist in other areas such as Accounts Payable, supporting senior managers, or ad-hoc tasks.

Key Skills & Experience:

• Attention to detail
• Excellent communication skills
• Strong numeracy
• Ability to work under pressure and meet tight deadlines
• Strong work ethic and multitasking ability
• Team player and independent worker
• Proficiency in Microsoft Office; ability to learn finance systems like Epicor and Xero
• Problem-solving skills

Why Academia?

Academia is an innovative, rapidly growing technology company committed to transforming IT services for large clients. We are a trusted partner, not just a supplier.

Our ethos is to provide excellent technology solutions that empower our customers. With over 20 years of success, revenues exceeding £150 million, and awards like CRN Reseller of the Year, we are a top-tier provider.

Backed by Strive Capital since 2020, we continue to expand, including our sustainability-focused lifecycle division. Our culture values teamwork, innovation, integrity, and customer service. Join us and be part of one of the UK's most exciting tech success stories.