Credit Controller

The Compleat Food Group; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food company in the UK is seeking a proactive Credit Controller to manage receivables, ensuring timely collections and cash flow maintenance. You will work closely with clients and teams to resolve payment issues, allocate cash, and maintain accurate debtor reports. Ideal candidates will have strong communication skills, IT literacy, and a background in credit control. This role also offers various employee benefits, including 33 days of holiday and well-being support.

Benefits

33 days holiday

Employee Volunteering Days

Discount schemes

Employee well-being support

Training opportunities

Charity initiatives

Physical Wellbeing Benefits

Online Wellbeing benefits

Financial wellbeing tools

Qualifications

• Proven experience in managing customer accounts and credit control.
• Ability to work under pressure and meet deadlines.
• Proactive approach to managing outstanding balances.

Responsibilities

• Liaise with stakeholders to recover outstanding balances.
• Resolve queries and issues related to Accounts Receivable.
• Accurately allocate cash to customer accounts.
• Maintain debtor reports and manage invoices.

Skills

Attention to detail

Customer management

Strong communication skills

Microsoft Excel skills

IT literacy

Education

Previous experience in Credit Control

Tools

CRM systems

Job description

Overview

We're looking for a proactive and confident Credit Controller to take ownership of our receivables process, ensuring timely collections and maintaining a healthy cash flow. In this pivotal role, you'll evaluate customer credit, minimise financial risk, and work closely with clients and internal teams to resolve payment issues, all whilst helping to support the financial strength and success of our business.

Responsibilities

• Liaise with internal and external stakeholders to drive the timely recovery of outstanding balances across the Group for the parts of the sales ledger you are responsible for. This includes emailing and calling customers as well as using customer portals to identify and action solutions for non-payment.
• Work with internal stakeholders to resolve queries and issues to ensure timely clearing of outstanding balances across the Group, including debit notes and other internal matters that are root causes of issues in Accounts Receivable.
• Accurately allocate cash to customer accounts on a timely basis.
• Maintain accurate and up-to-date debtor reports, including aged debt commentaries.
• Generate manual invoices and credits on an as-needed basis.
• Demonstrate strong customer management and communication skills essential for the role.
• Be IT literate, including the ability to be proficient with multiple CRM systems.
• Ad hoc work as requested by the Accounts Receivable Supervisor.
• Minimum qualification: Previous experience in Credit Control (desirable).
• Attention to detail, ability to work under pressure and to deadlines.
• Strong communication skills with the ability to confidently engage with internal and external stakeholders.
• Ability to take ownership of a ledger in a proactive and professional manner.
• Good Microsoft Excel skills.
• Strong IT skills.

About The Compleat Food Group

At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We are home to brands including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. We are a leading supplier of own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK's major retailers and foodservice. With over 6,000 colleagues across 17 sites and an annual turnover of £1.3bn, we are united by a shared ambition to shape the future of food for the better.

Benefits

• 33 days holiday (including bank holidays).
• 2 Employee Volunteering Days per year.
• Online and High-street retailer discount scheme.
• Employee well-being and community support groups.
• Informal and Formal training opportunities with personalised online LMS platform.
• Charity Initiatives and Team events.
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support).
• Physical Wellbeing Benefits - Free on demand exercise hub and various gym discounts.
• Online Wellbeing benefits.
• Free Financial wellbeing tools - mortgage calculators, budget tools, financial aid tools.
• Holiday discounts via Online Retail Discount.

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to fairness, equity, inclusivity, and respect, and we ensure all colleagues can thrive by bringing their whole selves to work. We are an equal opportunities employer and provide the support you need to succeed.