Court Usher - Band F

Brook Street; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Court Usher for Slough Courts. This full-time contract role (until March 2026) involves supporting the judiciary by being the first point of contact for court users. Ideal candidates should possess excellent customer service skills, multitasking ability, and good written and verbal communication skills. Pay is £12.21 per hour, and the position offers valuable experience in the Public Sector.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask whilst working in a fast-paced environment.
• Good written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for court users.
• Assist the judiciary and administrative staff.
• Prepare court/hearing rooms for proceedings.

Skills

Excellent customer service skills

Ability to multitask in a fast-paced environment

Good written and verbal communication skills

IT proficient

Excellent organizational and time-keeping skills

Job description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Full Time, 37 hours per week 9am - 5pm. This role is a contract role until end of March 2026 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

Pay rate : 12.21 per hour. We are currently recruiting for a Court Usher at Slough Courts.

Primary responsibilities

• Balance usher and administrate duties, allowing you to work where needed.
• Be an essential first point of contact for all the court users.
• There will be regular contact with the judiciary and assist the administrative staff.
• Meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court/hearing rooms.
• Complete documentation, as well as ensuring the court runs efficiently.
• Carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

Your skills and experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent Organisational and time-keeping skills.

Background and key purpose of the role

The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.

Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.

Please apply online.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.