Counter Manager - John Lewis, Cheadle

NEOM Wellbeing; Cheadle Hulme; On-site; GBP 40,000 - 60,000; Full time

Job summary

A wellbeing-focused retailer in the UK seeks a passionate Counter Manager to lead operations at their John Lewis Cheadle Counter. This full-time role involves driving sales, managing a team, and organizing community engagement events. Candidates should have a strong background in customer service and team management. Enjoy benefits including holiday, healthcare, and NEOM product discounts.

Benefits

25 days holiday plus bank holidays

Wellbeing days to recharge

Monthly NEOM product allowance

Qualifications

• At least 2 years of team management experience, preferably in a department store environment.
• Experience in the health and beauty industry.
• Deep affinity for NEOM and its values, with an interest in wellbeing.

Responsibilities

• Manage the daily operations of the counter and team.
• Drive sales, KPIs, and achieve company objectives.
• Organize and support in-store and field events to promote NEOM.

Skills

Excellent customer service skills

Team player with a positive attitude

Meticulous attention to detail

Job description

The Role

Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience and creating a positive environment for your team? In this full-time, permanent role, you'll be responsible for building a NEOM Wellbeing community, organizing memorable events, and engaging in customer outreach, all while promoting your team's learning and development.

As a key member of the retail team, you will oversee all aspects of your store, including stock management, operations, local commercial strategy, and business planning. Working closely with Marketing, Operations, Sales, and Education, you will have the opportunity to influence not only your store but also the wider business.

This role requires availability to work weekdays and weekends. Late nights and travel to other stores and events may be necessary.

Why NEOM Wellbeing?

At NEOM Wellbeing, we're more than just a company; we're a movement. Our mission is to enhance the wellbeing of our communities and our planet, leaving both in a better state. If you want to work for an award-winning, B Corp certified business leading the way in wellbeing, look no further.

We prioritize the wellbeing of our staff, offering extra wellbeing days, volunteer leave, birthday leave, enhanced healthcare, sick leave, and competitive maternity benefits. Plus, enjoy NEOM products with a monthly allowance and a 60% staff discount!

We seek someone who embodies our values, is a positive influence, challenges the status quo, and understands that a positive attitude is everything. If this describes you, apply below!

**What You Will Do**

• Manage the daily operations of the counter and team
• Drive sales, KPIs, and achieve company objectives
• Complete targets, rotas, and weekly reports
• Organize and support in-store and field events to promote NEOM, collaborating with partner businesses
• Recruit, develop, and mentor your team with a focus on training and education
• Provide the highest standard of NEOM customer experience to inspire wellbeing
• Identify opportunities to promote the wellbeing of people and the planet, including fundraising and brand partnerships
• Lead community initiatives, encouraging volunteering and fostering an inclusive environment

Requirements

• A passion for wellbeing
• Excellent customer service skills with the ability to inspire colleagues
• Meticulous attention to detail
• Team player with a positive attitude
• Deep affinity for NEOM and its values, with an interest in wellbeing
• Positive energy to motivate others
• Experience in the health and beauty industry
• At least 2 years of team management experience, preferably in a department store environment

Benefits

• 25 days holiday plus bank holidays
• Time off on your birthday
• Wellbeing days to recharge
• Monthly NEOM product and staff discount
• Healthcare benefits including outpatient cover, GP consultations, therapies, and mental health support
• Volunteer leave and support for personal fundraising

Apply Now

If you're ready to share good vibes at our John Lewis Cheadle Counter and join NEOM Wellbeing, apply below. We look forward to hearing from you!