Counter Manager - Edinburgh Airport

BENEFIT COSMETICS; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cosmetics brand in Edinburgh is seeking a Full-time Counter Manager to lead a team in achieving sales targets while creating exceptional customer experiences. The ideal candidate is dynamic, sales-driven, and possesses at least 6 months of management experience. Responsibilities include motivating staff, developing business strategies, and ensuring excellent brand presentation. Benefits include discounts, training, and a commission scheme.

Benefits

Product discount

Staff sale

New launch gratis

Annual leave

Full training provided

Refer a friend scheme

Competitive commission scheme

Qualifications

• Minimum 6 months retail experience with a passion for sales success.
• Minimum 6 months of management experience.
• Desire to provide a unique customer experience that drives loyalty.

Responsibilities

• Lead and motivate team to hit and exceed sales goals.
• Personally connect with customers and achieve sales targets.
• Conduct engaging team meetings and promote open communication.
• Develop innovative in-store and external events for business growth.
• Ensure the counter is fully stocked and monitor inventory levels.
• Act as a communicator between managers and area managers.
• Oversee daily administrative tasks and support the Area Manager.
• Create fair and effective staff rotas.
• Maintain exceptional hygiene and presentation standards.

Skills

Sales-driven

Dynamic and enthusiastic

Team leadership

Customer experience focus

Flexible availability

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full‑time Counter Manager to make real connections in Edinburgh Airport!

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

Please note in order to be able to work in the airport you will need to be 18 or over.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximise performance.
• Target‑Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognise achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in‑store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, enthusiastic, and sales‑driven
• Passion for make‑up and retail with a focus on achieving sales targets
• Result‑oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager! The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we’re the world’s No. 1 brand dedicated to eyebrows.) At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits

• Product discount
• Staff sale
• New launch gratis
• Annual leave
• Full training provided
• Refer a friend scheme
• Competitive commission scheme

Come paint the world PINK with us!

Apply to become a Counter Manager

We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact [e-mail].