Counter Manager

Artisan People; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury wellness brand is seeking a Counter Manager in London to drive sales and represent the brand in a prestigious department store. The role requires strong retail management experience, excellent customer service skills, and a passion for beauty and wellness products. You will manage the counter, engage with customers, and ensure the presentation aligns with brand standards. If you're dynamic and proactive with a high-pressure work ethic, we want to hear from you!

Qualifications

• Proven experience in retail management, preferably in luxury beauty or wellness.
• Track record of meeting sales targets.
• Passion for health and wellness.

Responsibilities

• Drive sales through customer engagement and product knowledge.
• Achieve and exceed sales targets with strategies.
• Maintain counter presentation and stock levels.
• Build relationships with store staff and customers.

Skills

Sales and customer service skills

Outstanding communication skills

Interpersonal skills

Expert product knowledge

Job description

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales.

The role

You’ll be the brand ambassador responsible for managing the counter, driving sales, and delivering exceptional customer service. This role requires a dynamic and proactive individual with a passion for luxury wellness and beauty tech products and strong sales acumen.

Key Responsibilities: Sales and Customer Service:

• Drive sales through effective customer engagement and expert product knowledge.
• Achieve and exceed sales targets, implementing strategies to boost performance.
• Provide personalised consultations, educating customers on the benefits of the products.
• Maintain a deep understanding of the product portfolio.

Operational Excellence:

• Ensure the counter is impeccably presented and stocked at all times.
• Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines.
• Monitor and report on sales performance, customer feedback, and market trends.

Brand Representation:

• Act as the face of the brand, upholding the brand’s prestige and values.
• Build and maintain strong relationships with store staff and customers.
• Coordinate with marketing and PR teams for in‑store events and promotions.

How you’ll dazzle us

You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast‑paced, high‑pressure environment.

What’s next

If this sounds like you, apply now via the form below!