Costa Store Manager

Scoffs Group; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee franchise in Eastleigh is seeking a Store Manager to lead a passionate team and deliver unforgettable customer experiences. The ideal candidate has previous management experience in a customer-facing role and a passion for developing high-performing teams. This role offers competitive perks including leadership training, free lunches, and performance bonuses.

Benefits

Instant Perks with Boostworks

Employee Assistance Programme

Wagestream Access

Company Pension Scheme

Tailored leadership training

Free Lunch & Drinks Every Shift

Long service awards

Performance bonuses

Qualifications

• Previous management experience in retail, hospitality, or a similar role.
• Passion for developing and coaching high-performing teams.
• Strong communication and organizational skills.

Responsibilities

• Lead and inspire a team to deliver exceptional customer experiences.
• Manage store performance including sales and customer satisfaction.
• Recruit, onboard, and develop your team.

Skills

People development

Commercial acumen

Operational excellence

Team leadership

Job description

Lead With Purpose – Become a Store Manager at Scoffs Group

The UK’s Largest Costa Coffee Franchise

Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you.

At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK, and we’re looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.

The Role: Store Manager

As Store Manager, you’ll be the driving force behind your store’s success — setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You’ll lead from the front and take full ownership of your store's performance, people, and day-to-day operations.

Your key responsibilities

• Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
• Delivering an exceptional customer experience while upholding brand standards
• Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
• Ensuring operational excellence, including compliance, cleanliness, and health & safety
• Recruiting, onboarding, and developing your team with clear growth plans
• Driving commercial success through smart decision-making and team motivation
• Launching seasonal campaigns and ensuring flawless execution on the shop floor

What You’ll Bring

We’re looking for a dynamic and experienced leader who thrives in a fast-paced environment and understands how to balance people, performance, and operational excellence.

To be successful in this role, you’ll need

• Previous management experience in retail, hospitality, or a similar customer-facing role
• A passion for people development, coaching, and leading high-performing teams
• Strong commercial acumen with a results-driven mindset
• Excellent communication and organisational skills
• Full flexibility with working hours and a proactive attitude
• A hands-on leadership style and a love for great coffee

The Perks of Being Part of Scoffs

We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:

• Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
• We\'ve Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
• Wagestream Access – Gain real-time access to your earnings, budgeting tools, and smart savings
• Secure Your Future – Join our Company Pension Scheme and build long-term financial security
• Learn While You Lead – Develop your skills with tailored leadership training and qualifications via Yuzu Training
• Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Get recognised through long service awards as you grow your career with us
• We Celebrate You – From day one to key milestones, we make every achievement count
• Team Wins = Bonus Time – Hit your targets and share in store-wide performance bonuses

Ready to Lead a Store, Inspire a Team, and Deliver Greatness?

If you’re a passionate, results-driven leader with a heart for people and a head for business, we’d love to hear from you.

Click the link below to apply and take the next step in your journey with Scoffs Group today.