Corporate Receptionist

Mitie Cleaning & Hygiene Services; Halifax; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a Lobby Ambassador (Corporate Receptionist) in Halifax. The role involves providing a 5-star experience to visitors, managing logistics, and supporting IT queries. Ideal candidates have 2+ years in high-end hospitality, exceptional communication skills, and a customer service focus. Join to elevate experiences at Lloyds Banking Group.

Benefits

Flexible benefits scheme

High street discounts

Cycle-to-work scheme

Training and development opportunities

Qualifications

• Minimum 2 years in high-end hotels or premium hospitality.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and personal presentation.

Responsibilities

• Host, greet, and assist all visitors and colleagues at the front desk.
• Manage visitor check-ins and check-outs efficiently.
• Provide first line response to Audio Visual queries.

Skills

Attention to detail

Customer service

Communication Skills

Adaptability

Technical Proficiency

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Overview

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Halifax

Salary: £12.74 per hour
Availability required: Monday to Friday 8:00–17:00

Reporting to: Regional FOH Lead

Role Overview: As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. You will host in the Lobby areas, be comfortable spending time on your feet, and uphold the art of service as a true professional.

Key Responsibilities

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support: Provide first line response to Audio Visual queries from colleagues related to IT/AV equipment in meeting rooms.
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold standards.
• Escorting: Connect visitors with the correct locations in the building.
• Security: Maintain vigilance to keep colleagues and visitors safe.

Main Duties

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, with clear follow-up.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors and communicate preferences to the team.
• Local Expertise: Provide information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries across platforms, referring as needed.
• Visible Support: Be an accessible point of service for inquiries.
• Team Collaboration: Work with client’s workplace experience teams to support initiatives, activities and events.

Qualifications

• Experience: Minimum 2 years in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Proficient with Outlook, Word, Teams, Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries across platforms.
• Customer Service: "How can I help" mindset aligned with 5* hotel service.

Core Skills

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.

We offer a market-leading flexible benefits scheme, including access to a virtual GP, Salary Finance for financial wellbeing, a flexible benefits platform ( Choices ) for selecting benefits, high street discounts via MiDeals, a cycle-to-work scheme, life cover, Save-as-you-Earn, and Mitie Matching Share Plan. We also recognize employees with Mitie Stars and monthly cash prizes, with a potential top prize of £10,000 annually. We provide training and development opportunities through a wide range of resources.

We are committed to inclusive recruitment. If you require any reasonable adjustments during the recruitment process due to a disability or long-term condition, please email us.

Since 1987, Mitie has 76,000 employees and is the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools.

Join our Mitie Team. Together our diversity makes us stronger.

Application: Apply Now