Coordinator - Property Services

Sovereign Housing Association Limited; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in Basingstoke is looking for a Coordinator to manage scheduling and repairs. You will be responsible for coordinating work orders, customer interactions, and administrative tasks. The ideal candidate should have experience in administration and a strong focus on customer service. This role offers a generous benefits package and opportunities for personal growth.

Benefits

25 Days Holiday allowance

Flexible holiday buying/selling

Paid wellbeing and volunteering days

Company pension scheme

Flexible working arrangements

Recognition scheme and wellbeing discounts

Qualifications

• Solid experience in administration within a busy customer focused role.
• Ability to think quickly and clearly under pressure.
• Empathy and a passion for helping people.

Responsibilities

• Receive work orders and schedule work for trades employees.
• Liaise with trade staff to meet appointment targets.
• Manage a diary and bookings schedule for the team.

Skills

Administrative experience

Customer service focus

Ability to manage workload

Understanding of building maintenance terminology

Confident telephone manner

Job description

Overview

Are you exceptionally well organised with a keen eye for detail and passionate about providing outstanding service to both customers and colleagues? Do you thrive in dynamic environments where each day presents unique challenges and opportunities to make a meaningful difference?

We are currently looking for a Coordinator to join our vibrant and fast paced operations support Team, working in our Property Services division in our Basingstoke Office on a permanent basis. This role offers an excellent opportunity for someone who enjoys creating order from complexity while delivering exceptional customer experiences.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better, we serve over 200,000 customers in 85,000 homes.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\'ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer


• Provide a first point of contact within your area for business partners


• Assist in complaint and query resolution


• To manage a diary and bookings schedule for the team


• Complete required administration tasks


• Seek opportunities to improve performance and offer solutions


• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role


• Some understanding of building maintenance terminology preferred


• Experience of using several different computer systems


• Ability to manage your own work load


• Strong customer service focus & confident telephone manner


• The ability to think quickly and clearly and work well under pressure


• Empathy and a passion for helping people


• As someone committed to customer service, you\'ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

Rewards package

• Generous 25 Days Holiday allowance (pro rata) plus all UK Bank Holidays, with an additional extra day accrued every year up to a maximum of 30 days to reward your continued service


• Flexible opportunity to buy or sell holiday days as part of our comprehensive flexible benefits package, tailored to your personal circumstances


• 3 additional paid wellbeing days and 2 paid volunteering days


• Industry-leading company pension scheme, with exceptional employer contributions matched up to 12% to help secure your financial future


• Progressive flexible working arrangements that support your work-life balance and personal wellbeing


• Comprehensive recognition scheme celebrating your achievements and contributions to organizational success


• Extensive wellbeing discounts and benefits package supporting your physical and mental health

At Sovereign Network Group, we are deeply passionate about fostering genuine inclusion for all individuals and creating a vibrant workplace where everyone can authentically thrive, regardless of their personal or professional background. We actively encourage applications from candidates of all backgrounds, experiences, and perspectives.

We firmly believe that embracing diverse talent not only strengthens our organization but also enhances our ability to serve the communities we support with greater understanding and effectiveness.