Contracts Assistant

Rentokil Initial Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pest control and hygiene services provider in Birmingham is seeking a Contracts Assistant to support daily management and customer service activities. The role offers a competitive salary starting at £25,826 per annum, with various benefits such as a relocation package, performance bonuses, and a pension scheme. Ideal candidates will demonstrate strong customer service skills and the ability to work in a fast-paced environment.

Benefits

Competitive salary package

Benefits including RI Rewards

Relocation package

Industry-leading training

Pension scheme

Employee Assistance Programme

Long service recognition

Refer a Friend bonus

Qualifications

• Previous administrative experience is preferred but not essential.
• Ability to work using initiative and within a team.

Responsibilities

• Support the Contracts Manager and manage daily operations.
• Speak to customers and resolve queries.
• Organise Surveyor's visits and keep records updated.

Skills

Attention to detail

Excellent customer service

IT skills

Communication skills

Ability to work in a fast-paced environment

Job description

Wise Property Care Contracts Assistant

Join Our Team and Make a Difference!

We are currently seeking a Contracts Assistant to join our dedicated team at the Birmingham branch. If you enjoy working in a fast‑paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £25,826 per annum with bonus schemes available.
• Benefits: RI Rewards.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work‑Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
• Industry‑Leading Training: Receive top‑notch training to support our customers' needs.

The Contracts Assistant Role

As a Contracts Assistant, you will support the Contracts Manager in the day‑to‑day management of Technicians and the customer service team within the branch. Key responsibilities include:

• Speaking to customers, answering their questions and resolving any issues.
• Organising and planning Surveyor’s visits.
• Managing Technician's daily activities.
• Keeping relevant systems and records up to date.
• Undertaking any additional duties as required.

• Previous administrative experience with good IT skills would be preferred but is not essential as training will be provided.
• Good attention to detail as you must work with a high degree of accuracy.
• Ability to work using your initiative and work well in a fast‑paced environment.
• Work well within a team.
• Demonstrate excellent customer service and communication skills.
• You may be required to pass a DBS check depending on the role you have applied for.

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system — linked to performance for those keen to develop their career within our business.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities — potential to earn extra in overtime to meet the needs of our customers.
• Leads Commission scheme available — although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) — free to access and available 24/7 to you, your family, and friends.
• Long service recognition — includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend — earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.