Contract Support Analyst

Mitie; Metropolitan Borough of Solihull; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A facilities management company in the UK seeks a Compliance Support Analyst. The role involves resolving asset issues, producing reports, and supporting contract compliance through effective data management. Candidates should have strong analytical and IT skills, particularly in Excel and Power BI. This full-time position offers a salary between £28,000 and £30,000, with opportunities for remote working.

Qualifications

• Strong analytical skills required.
• Advanced proficiency in IT, especially Excel and Power BI.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Resolve asset and maintenance issues.
• Produce accurate reports using QFM CAFM system.
• Present performance metrics for senior management.
• Collaborate across teams to enhance compliance.

Skills

Analytical skills

Excel proficiency

Power BI proficiency

Communication skills

Adaptability

Attention to detail

Customer focus

Tools

QFM CAFM system

Job description

Overview

Job Title: Compliance Support Analyst

Salary: £28,000 to £30,000 per annum

Contract Type: Full time, Permanent

Hours: 40 hours per week

Shift Pattern: Monday to Friday, 7:30am - 4:00pm (40 hours/week, half-hour unpaid lunch)

Additional: Every third Saturday, 8:00am - 12:00pm (paid overtime, remote working)

Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES (flexibility and remote working included)

Context: As a Contract Support Analyst within the Retail Cleaning Compliance team, you will play a vital role in ensuring service excellence by supporting regional teams in meeting contract KPIs through effective data management and reporting.

Responsibilities

• Resolve asset and maintenance issues
• Produce accurate reports using the QFM CAFM system
• Present performance metrics in clear formats for senior management
• Collaborate across teams to promote best practices, enhance compliance, and support the development of data governance frameworks

Qualifications & Skills

• Strong analytical skills
• Advanced IT proficiency, particularly in Excel and Power BI
• Solid understanding of asset data
• Confident communicator capable of engaging with senior stakeholders
• Demonstrates adaptability and emotional intelligence
• Detail-oriented, self-motivated, able to manage multiple priorities under pressure
• Customer-focused mindset and a logical, results-driven approach