Contract Monitoring Lead

Westleigh Medical Practice; Leigh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Leigh is seeking a Contracts Monitoring Assistant to oversee quality standards and performance monitoring under the GMS Contract. The role involves managing data quality, supporting clinicians, and ensuring the practice meets its targets. Ideal candidates will have strong communication skills, experience in healthcare, and proficiency in IT systems like Systmone.

Benefits

Supportive work environment

Professional development opportunities

Qualifications

• Educated to GCSE level or equivalent.
• Experience of IT related systems.
• Experience of working in a healthcare setting.

Responsibilities

• Manage performance and quality standards within the Practice.
• Support clinicians in identifying and targeting patients.
• Generate reports to support the LTC system.

Skills

Excellent communication skills

Systmone Skills

Effective time management

Problem solving & analytical skills

Good interpersonal skills

Education

GCSE Mathematics & English (C or above)

Tools

MS Office

Systmone

Job description

Overview

This position focuses on the delivery of the Quality and Outcomes framework in the GMS Contract and encompasses quality delivery and practice audits. The postholder will be responsible for the production of performance and quality standards within the Practice, manage data quality and information, provide advice and guidance to all Practice staff, and ensure the practice maximises the income from these financial streams. The Contract Monitoring Assistant will administer and oversee the achievement of quality standards and IIF targets within the practice, manage baby immunisations and cytology targets, and manage records movement and links.

Main duties of the job

To be aware of national, local and Practice quality standards for chronic disease management.

To be aware of all updates regarding QOF.

Set up and assist other team members with the setting up of templates, using read codes for recording and extracting data. To provide support to clinicians in correctly identifying and targeting patients. Work closely with the Practice Manager to set up and implement any new services.

To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.

To provide advice and support for clinicians.

Support performance standards across the full range of performance-based activity (QOF, QIF, IIF, Enhanced Services etc.).

Run searches within the practice clinical system and ensure patients are booked in for their assessment and/or review.

Generate reports to support the LTC system and monitor recalls for the LTC clinics. Set up and maintain the practice call and recall system for all areas of patient recall.

Manage Cytology invites and targets. Manage Baby Immunisations and targets. Manage Links on Systmone. Manage Medical Records transferring in and out.

About us

Friendly practice teamworking cohesively to deliver high quality services. Winner of CCG practice of the year 2018. Consistent high achievement of clinical indicators. High patient satisfaction rates. Dedicated to high quality patient care. Excellent clinical, managerial and administrative support. Training Practice. Gold/Silver Awards (University of Manchester).

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Contracts Monitoring Assistant. There may be occasions to carry out other tasks depending on workload and staffing levels:

• To be aware of national, local and Practice quality standards for chronic disease management.
• To be aware of all updates regarding QOF and any other enhanced services bringing opportunities for service delivery to the attention of the practice manager.
• Work closely with the Practice Manager to set up and implement any new services for which the practice may sign up.
• To provide support to clinicians in correctly identifying and targeting patients for assessment and treatment.

• Set up and assist other team members with the setting up of templates, using read codes for recording and extracting data from the computer for the use of target achievement, claims and audits.
• To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.
• To provide advice and support for clinicians and to produce regular reports on the progress of these groups in achieving their targets.
• To ensure that documentation exists to support performance standards across the full range of performance-based activity (QOF, QIF, IIF, Enhanced Services etc.).

Run searches within the practice clinical system and ensure patients are booked in for their assessment and/or review.

• To assist in the production of information for clinical audit.
• To undertake ad-hoc work related to the performance of the practice under the guidance of the Practice Manager and Partners.
• To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.
• To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
• Generate reports to support the LTC system and monitor recalls for the LTC clinics.
• Set up and maintain the practice call & recall system for all areas of patient recall.
• The post requires flexibility, and you may be required to undertake other duties and tasks as determined by the Partners or the Practice Manager, such as reception cover due to staff absence.
• Manage Cytology invites and targets.
• Manage Baby Immunisations and Targets.
• Manage Links on Systmone.
• Manage Medical Records transferring in and out.

To provide high quality and responsive care which is effective, appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times.

To ensure all staff, both clinical and non-clinical, are aware and up to date with all relevant training for their roles, to ensure safe delivery of services to patients.

Values and standards

Values Statement

Respecting each other — staff treat colleagues, patients, visitors and stakeholders with respect and recognise the contributions of those with an interest in the practice. We will be friendly and polite, show appreciation and reward effort.

Equality, Diversity & Inclusion

A good attitude and positive environment where all individuals are able to achieve their full potential. Patients and their families have the right to be treated fairly and be involved in decisions about their treatment and care. Staff have the right to be treated fairly in recruitment and career progression. Staff will not be discriminated against on any grounds.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting opportunities for staff to maintain health, well-being and safety. You have a duty to take reasonable care of health and safety at work and to comply with statutory requirements.

Confidentiality

All staff must protect patient information and provide a confidential service, recognising the significance of collaborative working and effective communication.

Security

The security of the practice is the responsibility of all personnel. Co-operate to keep restricted areas secured.

Professional Conduct

Staff are required to dress appropriately for their role.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Experience of IT related systems
• Experience of working with the following: MS Office and Desktop operating systems, Windows, Systmone, Iplato
• Experience of establishing effective office administrative systems
• Experience of working in a health care setting

Skills and Personal Qualities

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• In-depth knowledge of Office and Outlook
• Systmone Skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.