Contract Manager - Torquay

Compass Group PLC; Torquay; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company in England is seeking a proactive Facilities Management Contract Manager to oversee the delivery of FM services across educational establishments. The ideal candidate will have substantial experience in managing hard and soft services, strong project management skills, and a commitment to quality service delivery. This role offers competitive pay, benefits, and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Supportive leadership environment

Opportunities for learning and development

Qualifications

• Significant experience in delivering hard and soft FM services.
• 10+ years of senior management experience in FM.
• Strong leadership capabilities and project management skills.
• Ability to produce detailed reports and handle complex data.

Responsibilities

• Oversee delivery of hard and soft FM services.
• Manage project P&L, forecasting, and cost control.
• Ensure full compliance with contractual obligations.
• Build and maintain excellent client relationships.
• Conduct risk assessments and maintain safety compliance.

Skills

FM management experience

Leadership

Project management

Health & Safety knowledge

Excellent IT skills

Analytical skills

Education

NEBOSH qualification

IWFM (BIFM) membership

Job description

Are you an experienced FM leader with a strong track record in PFI environments? We are looking for a proactive, commercially focused Facilities Management Contract Manager to oversee the delivery of hard and soft FM services across multiple educational establishments within the Torbay Schools Project. This is a high-responsibility role, combining operational leadership, commercial management, team development, and exceptional client relationship management. You will ensure the contract delivers sector-leading standards, full compliance, and best value for the client. About the Role As the FM Contract Manager, you will oversee the complete delivery of hard and soft FM services across the estate - spanning mechanical and electrical maintenance, fabric and building services, grounds, catering, cleaning, porterage, caretaking, subcontractor management, lifecycle works, and more. You will lead a skilled team, manage contractors, drive financial performance, and maintain strong client relationships. The role requires a confident decision-maker with deep FM expertise, a commitment to quality, and a passion for delivering outstanding service.

Key Responsibilities

Leadership & Team Management

• Provide strong leadership, motivation, mentoring, and performance management to all project staff.

Project & Lifecycle Management

• Plan and manage Variation and Lifecycle Project Works, ensuring safe, efficient delivery and adherence to budget.

Financial Management

• Lead project P&L, forecasting, budgeting, cost control, and reporting across all FM and catering services.

Contract Performance

• Ensure full compliance with all contractual obligations; produce accurate reports; maintain detailed records; and identify opportunities for improvement and value creation.

Client & Customer Engagement

• Build and maintain excellent relationships with clients, stakeholders, and on-site teams, delivering a sector-leading standard of customer service.

Subcontractor Management

• Manage specialist contractors through regular reviews, ensuring contractual, quality, safety, and budget requirements are met.

Health & Safety

• Ensure a safe environment for building users; conduct risk assessments; provide expert guidance; and maintain full statutory and legislative compliance.

Quality & Environmental Assurance

• Maintain compliance with all Quality and Environmental policies; conduct audits; and ensure timely resolution of non-conformities.

Qualifications

• Significant FM management experience, including delivering a wide range of hard and soft services.
• Strong experience working on complex and successful PFI contracts.
• 10+ years' senior FM management experience.
• Proven leadership and staff development capabilities.
• Strong project management experience.
• Health & Safety knowledge or relevant qualification.
• Excellent IT skills (including MS Office).
• Ability to produce detailed reports and interpret complex data.
• Knowledge of SFG20.
• Experience with AP/RP structures.

Desirable

• Experience in PFI FM delivery within education.
• NEBOSH qualification.
• IWFM (BIFM) membership or qualification.
• Fire safety training.
• Legionella management experience.
• CDM knowledge.

Personal Attributes

• Strong communicator with excellent interpersonal and influencing skills.
• Highly organised with strong judgement and ability to manage multiple priorities.
• Customer-focused, with a commitment to delivering outstanding service.
• Analytical, commercially aware, and able to make evidence-based decisions.
• Motivated, flexible, and resilient, with a high degree of personal commitment.
• Able to work independently while remaining a strong team player.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Benefits

• Lead a major PFI FM contract across multiple educational sites.
• Opportunity to influence service delivery and drive lasting improvements.
• Supportive leadership environment with strong operational backing.
• Competitive salary and benefits package.