Contract Manager - Repairs And Maintenance

Howells Solutions Limited; Hertford; On-site; GBP 46,000 - 55,000; Full time

Job summary

A social housing contractor based in Hertford is seeking a Contracts Manager/Repairs Manager to oversee a team focused on delivering high-quality repairs and maintenance. The ideal candidate will have experience in the social housing sector, strong leadership skills, and the ability to maintain effective stakeholder relationships. This permanent role offers a salary of up to £55k plus a package, aiming to ensure compliance with standards and enhance resident satisfaction.

Qualifications

• Experience in managing repairs and maintenance in social housing.
• Ability to lead a team effectively.
• Strong knowledge of health and safety regulations.

Responsibilities

• Lead the management of reactive repairs and maintenance.
• Ensure compliance with housing and quality standards.
• Manage a maintenance budget and ensure cost-effectiveness.
• Develop procedures for handling complaints and inquiries.
• Promote client's values and standards in all dealings.

Skills

Team leadership

Budget management

Stakeholder relationship management

Compliance and governance knowledge

Job description

Contracts Manager/Repairs Manager - Social Housing

Up to 55k plus package - Permanent

Based in Hertford

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Hertford. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

Additional duties include:

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.

Please apply online or call Mia on (phone number removed).