Contract Manager

Sharpsmart UK; Remote; GBP 60,000 - 80,000; Part time

Job summary

A healthcare services company is seeking a driven Account Manager to oversee key customer accounts in the South West and South Central regions. This field-based role involves building strong customer relationships, managing contract performance, and driving revenue growth. The ideal candidate will have over three years of experience in account management, with a track record in sales strategy and communications. A full clean driving licence is required, and the position can be considered for part-time work.

Qualifications

• Minimum of three years’ experience in an Account or Contract Manager role.
• Proven experience in developing and executing sales strategies.
• Strong track record of managing accounts and driving profit growth.
• Effective communication skills with confidence in customer presentations.
• Good knowledge of Microsoft Office, especially Excel and PowerPoint.
• Full clean driving licence and availability to travel.

Responsibilities

• Build and maintain relationships with internal and external stakeholders.
• Manage contract performance and service delivery across accounts.
• Identify and develop new opportunities within existing customers.
• Conduct regular on-site visits to support customer projects.
• Drive profitability improvements within accounts and deliver revenue growth.

Skills

Customer relationship management

Sales strategy execution

Communication skills

Microsoft Office proficiency

CRM system experience

Tools

Salesforce

Job description

We are looking for a driven Account Manager to take ownership of key customer accounts across the South West and South Central regions. This is a field based, on the road role, suited to someone who enjoys spending time with customers and building strong, face to face relationships.

You will manage and grow existing accounts, lead regular customer reviews, and play a hands‑on role in improving contract performance, retention, and revenue. If you like having real ownership, being out in the field, and making a visible impact across your region, this role offers plenty of scope to do just that.

Key Responsibilities

• Build and maintain strong relationships with key internal and external stakeholders
• Set customer objectives in collaboration with Key Decision Makers
• Manage contract performance and service delivery across assigned accounts
• Identify and progress new opportunities within existing customers
• Conduct regular on‑site visits to support opportunity development, customer projects, and retention
• Lead pre‑engagement fact‑finding to shape future opportunities and routes to market
• Drive profitability improvements within accounts
• Deliver revenue growth through effective account planning and execution
• Maintain a strong understanding of the competitive landscape within customer accounts and the wider industry
• Provide feedback on industry and customer trends to support continuous business improvement

Candidate profile and requirements

• Minimum of three years’ experience in a similar Account or Contract Manager role, ideally within the healthcare or clinical waste sector
• Proven experience developing and executing sales strategies within an existing customer base
• Strong track record of managing accounts, including upselling and profit growth
• Clear and effective communication skills, both written and verbal, with confidence presenting to customers
• Good working knowledge of Microsoft Office, with intermediate Excel and PowerPoint skills
• Experience using CRM systems, ideally Salesforce
• Full clean driving licence and willingness to travel as required
• This role could be considered on a part time basis