Contract Hire Specialists

Citygate Automotive Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive dealership in West London seeks a Motability & Contract Hire Specialist to deliver exceptional customer experiences. You will manage customer queries related to Motability and Retail Contract Hire, ensuring smooth transactions and providing expert support throughout the process. Ideal candidates will have a background in automotive sales, strong communication skills, and a full UK driving licence. This role offers a chance to develop within a dynamic environment and enjoy a range of employee benefits.

Benefits

Access to in-house training academy

Electric Vehicle training

High street discounts

Employee assistance programme

Vehicle purchase discounts

Pension and life assurance

Qualifications

• Experience in automotive sales, contract hire, leasing, or Motability support.
• A full UK driving licence is required.
• Ability to work well in a fast-paced environment.

Responsibilities

• Meet and build rapport with customers, understand their mobility needs.
• Advise and assist customers with Motability enquiries and applications.
• Handle Retail Contract Hire enquiries and prepare quotations.
• Manage paperwork and compliance checks for smooth transactions.
• Support customers throughout their lease period.
• Maintain knowledge of Motability offers and available vehicles.
• Log CRM records and maintain documentation.
• Work closely with sales, finance, and service teams.

Skills

Excellent communication and customer service skills

Experience in automotive sales or contract hire

Organised approach

Confidence with paperwork and compliance

Target-driven mindset

CRM experience

Tools

CRM systems

Job description

Role Overview

We are looking for a Motability & Contract Hire Specialist to join our West London team. In this role, you'll be responsible for delivering an exceptional customer experience by guiding customers through Motability and Retail Contract Hire enquiries, providing expert advice and managing the full process from initial contact through to delivery and ongoing support.

Location

This exceptional role is based at Volkswagen's European Flagship Dealership in West London, Brentford a world-class facility featuring a 25-ramp workshop, its own multi‑story car park, and a sophisticated indoor used car showroom. Representing Volkswagen, ŠKODA, SEAT and CUPRA, Citygate West London sets the benchmark for automotive excellence, delivering an unrivalled experience for both customers and team members. With cutting‑edge facilities, a culture of excellence, and a people‑focused ethos, this is an inspiring environment to grow your career and be part of something truly outstanding.

Key Responsibilities

As a Motability & Contract Hire Specialist, your key responsibilities will include:

• Customer engagement: Meet and build rapport with customers, understand their mobility needs, and provide tailored guidance.
• Scheme support: Advise and assist customers with Motability Scheme enquiries, applications and vehicle selection.
• Contract Hire: Handle Retail Contract Hire enquiries, prepare clear and competitive quotations and explain funding options.
• Process management: Manage all paperwork, applications and compliance checks accurately to ensure smooth transactions.
• Customer journey: Support customers throughout their lease period, including servicing, maintenance, renewals and follow‑ups.
• Product knowledge: Maintain up‑to‑date knowledge of Motability offers, available vehicles and adaptations.
• Administration: Log and update CRM records, follow up enquiries and maintain accurate documentation.
• Team contribution: Work closely with sales, finance and service teams to enhance the customer experience.

About You

To be successful in this role, you will ideally have:

• Excellent communication and customer service skills
• Experience in automotive sales, contract hire, leasing or Motability support
• A friendly, professional and organised approach
• Confidence handling paperwork and compliance processes
• A target‑driven mindset and the ability to work well in a fast‑paced environment
• CRM experience is desirable
• A full UK driving licence

What's in it for you?

At Citygate, we believe that investing in our team creates the best experience for everyone—both our employees and our customers. When you join us, you'll enjoy a wide range of fantastic benefits, including:

• Access to our in‑house training academy for all team members.
• Electric Vehicle (EV) training levels 1–4 for relevant roles.
• Internal career progression opportunities across all brands and locations.
• High street discounts and a wellbeing portal.
• Employee assistance programme.
• Discounts on vehicle purchase, servicing and parts.
• Employee referral scheme.
• Standard company benefits including pension, life assurance, competitive holidays, and a cycle‑to‑work scheme.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past 20 years to over 650 employees across London, Berkshire, Hertfordshire and Buckinghamshire. We work with globally recognised brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia. Our focus on high‑quality training and internal progression means that when you join Citygate, you're joining a business that values your growth and success as much as you do.