Contract Coordinator: Client Service & Operations

Arcus Solutions; England; On-site; GBP 26,000; Full time

Job summary

A leading customer service provider in the UK is seeking a Contract Coordinator for their Cirencester site. You will be the first point of contact for customers, ensuring exceptional service delivery. Ideal candidates will possess strong customer service experience and proficiency in Microsoft Office. This role offers a salary of £25,397, bonuses, and various benefits including annual leave and training sponsorship.

Benefits

Salary: £25,397 per annum

4% bonus, subject to targets

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship

Discounts and financial aid programs

Qualifications

• Experience in Customer Service, preferably in call center or retail.
• Ability to process data quickly and accurately.
• A flair for great service and a 'can-do' attitude.

Responsibilities

• Deliver exceptional customer service via inbound calls.
• Take ownership of customer queries for first contact resolution.
• Record job requirements accurately on software and portals.
• Monitor KPI performance and follow up as required.

Skills

Customer service experience

Excellent communication skills

Proficiency in Microsoft Office

Listening skills

Problem-solving skills

Job description

A leading customer service provider in the UK is seeking a Contract Coordinator for their Cirencester site. You will be the first point of contact for customers, ensuring exceptional service delivery. Ideal candidates will possess strong customer service experience and proficiency in Microsoft Office. This role offers a salary of £25,397, bonuses, and various benefits including annual leave and training sponsorship.