Contract Administrator

CBRE, Inc.; Leeds; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading global facilities management company in Leeds is seeking a Contract Support professional. The role involves ensuring customer satisfaction, managing work orders, and streamlining service delivery while maintaining strong communication with teams and clients. Candidates should have good basic education, proficiency in Microsoft Office, especially Excel, and experience in customer-focused roles. This position offers an opportunity to further enhance service delivery and team coordination within a dynamic environment.

Qualifications

• Customer-focused experience with excellent communication and organisational skills.
• Proficient in Microsoft Office, especially Excel (basic functions, v-lookups).
• Experience in a facilities management environment or scheduling role is beneficial.

Responsibilities

• Ensure customer satisfaction by providing prompt, professional service.
• Raise and assign work orders to appropriate resources.
• Understand contract scope and seek improvements for better performance.
• Streamline work order processing by coordinating with relevant teams.
• Track calls, update records, and manage systems for compliance.

Skills

Customer-focused experience

Excellent communication skills

Organisational skills

Proficient in Microsoft Office

Experience with CAFM systems

Education

Good basic education (GCSE or equivalent)

Job description

Responsibilities

Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.

Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).

Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.

Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.

Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.

Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.

Qualifications

Good basic education (GCSE or equivalent) including English and Maths.

Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.

Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role, would be beneficial.

• Detail-oriented, reliable, and able to work independently and as part of a team.

CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Contract Support to join our team in Leeds.