Contract Administrative Assistant: Contracts & Customer Support

Fáilte Ireland; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established organisation in Northern Ireland is seeking an experienced Administrative Assistant for a fixed-term position in Belfast. The ideal candidate possesses strong administrative skills, exceptional attention to detail, and the ability to manage multiple tasks. Responsibilities include responding to inquiries, reviewing contracts, and ensuring high-quality customer service. Applicants must have at least 4 GCSEs and relevant administrative experience. This role offers a chance to thrive within a supportive team environment.

Qualifications

• Minimum of 4 GCSEs (or equivalent) at Grade C or above, including Maths and English.
• Demonstrable experience managing administrative processes with strong attention to detail.
• Proven ability to meet structured deadlines and manage multiple priorities.
• High degree of flexibility and adaptability.
• Ability to work independently using sound judgement and initiative.
• Experience working within a team environment.
• Strong IT proficiency, including Microsoft Office and data entry systems.
• Full UK driving licence.
• Relevant HND, HNC, or Degree.
• Advanced IT skills, including strong MS Office capability.
• Previous customer-facing experience.

Responsibilities

• Respond to customer and stakeholder queries.
• Review and interpret agreements, making amendments to contracts where required.
• Input, update, and scan contracts, easements, and other legal documents.
• Provide high-quality customer service via telephone, email, and written correspondence.
• Resolve complaints promptly and escalate where appropriate.
• Support the Manager and wider team in maintaining strong internal controls.
• Contribute to ongoing continuous improvement initiatives.
• Act as a positive, reliable team member, promoting a solution-focused working environment.
• Undertake any other duties necessary to support effective delivery of services.

Skills

Administrative processes management

Attention to detail

Flexibility and adaptability

Collaboration in a team environment

Customer service

IT proficiency including Microsoft Office

Education

Minimum of 4 GCSEs at Grade C or above

Relevant HND, HNC, or Degree

Tools

Microsoft Office

Data entry systems

Job description

A well-established organisation in Northern Ireland is seeking an experienced Administrative Assistant for a fixed-term position in Belfast. The ideal candidate possesses strong administrative skills, exceptional attention to detail, and the ability to manage multiple tasks. Responsibilities include responding to inquiries, reviewing contracts, and ensuring high-quality customer service. Applicants must have at least 4 GCSEs and relevant administrative experience. This role offers a chance to thrive within a supportive team environment.