Continuous Improvement Coach

Peregrine; Crawley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is looking for a Continuous Improvement Coach to join their team in the UK. You will work in a hybrid model focusing on embedding operational excellence within a high-profile transformation programme. The role requires coaching teams through methodologies like Lean and Six Sigma, aiming to improve customer experience and operational performance. The ideal candidate has proven CI coaching experience and strong stakeholder engagement skills.

Qualifications

• Proven experience in CI coaching, service design, and process improvement.
• Strong stakeholder engagement and relationship management skills.
• Background in public sector transformation or regulatory environments.

Responsibilities

• Shape and deliver CI strategy across complex change programmes.
• Lead methodical investigations into business needs and operational processes.
• Drive measurable improvements in customer experience and operational performance.

Skills

Lean certification

Six Sigma Green Belt

Stakeholder engagement

Process improvement

Service design methodologies

Job description

Overview

Join us as a Continuous Improvement (CI) Coach at Peregrine Resourcing.

Location: Gatwick and remote (hybrid) | Clearance: BPSS required, SC eligibility essential

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector, we are always in search of the best talent to place, now.

The Role

Are you passionate about driving smarter, more customer-focused public services? We’re seeking a strategic Continuous Improvement (CI) Coach to embed operational excellence and service design into a high-profile transformation programme within a UK regulatory body. This is a unique opportunity to influence how public services evolve, bringing clarity, consistency, and innovation to the heart of change. As a CI Coach, you’ll be instrumental in cultivating a culture of learning, agility, and continuous improvement. You’ll work across teams and leadership groups to:

• Shape and deliver CI strategy across complex change programmes
• Embed customer-centricity and quality into service design and delivery
• Lead methodical investigations into business needs, customer journeys, and operational processes
• Coach teams through Lean, Six Sigma, and service design methodologies
• Drive measurable improvements in customer experience and operational performance

Responsibilities

• The CI Coach is a strategic hands-on position focused on embedding a culture of operational excellence and continuous improvement.
• We are interested in hearing from candidates who have the following capabilities:
• Lean (Min Level 2a) or Six Sigma (Green Belt+) certification
• Proven experience in CI coaching, service design, and process improvement
• Strong stakeholder engagement and relationship management skills
• Experience leading cross-functional teams through change
• Background in public sector transformation or regulatory environments

It would also be beneficial, but not necessary, to have some of the following:

• Understanding of major organisational restructuring, including Communications, Stakeholder Management, and Change Management.
• Knowledge of tools for diagnosing, designing, and implementing change interventions.
• Experience with RPA, AI, and automation software/projects.
• Experience supporting process migration projects.
• Background in working within a regulatory environment within the aviation industry

About us

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.

Our culture

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.