Contact Center Team Leader – Lead, Coach & Upsell (OTE £40k)

Brook Street; Hedge End; On-site; GBP 40,000; Full time

Job summary

A staffing agency is seeking a full-time Contact Center Team Leader to manage a team in Hedge End. The successful candidate will lead the team in handling inbound calls and occasional outbound calls, ensuring exceptional customer service while supporting team development. Ideal candidates will have experience in a team lead role, strong communication skills, and attention to detail. The position offers benefits such as pension contributions, generous leave, and uncapped bonus pay, aiming for a realistic OTE of £40,000.

Benefits

Pension contributions

24 days leave + bank holidays

Excellent development opportunities

Bonus pay - Uncapped

Realistic OTE £40k

Qualifications

• Experience in Team Lead/Supervisory role.
• Strong verbal and written communication skills.
• Excellent attention to detail.

Responsibilities

• Lead team taking inbound calls to arrange bookings.
• Make occasional outbound calls.
• Support team development on calls and training.
• Upsell where possible.
• Assist with exceptional customer service.

Skills

Team Leadership

Customer Service

Communication Skills

Attention to Detail

Job description

A staffing agency is seeking a full-time Contact Center Team Leader to manage a team in Hedge End. The successful candidate will lead the team in handling inbound calls and occasional outbound calls, ensuring exceptional customer service while supporting team development. Ideal candidates will have experience in a team lead role, strong communication skills, and attention to detail. The position offers benefits such as pension contributions, generous leave, and uncapped bonus pay, aiming for a realistic OTE of £40,000.