Consumer Care and Engagement Coordinator - Spanish & Portuguese

Konecta Digital and SL&E Team for Coca-Cola; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading consumer support firm is seeking a Consumer Care and Engagement Coordinator fluent in English and Spanish for a hybrid position in London. The role involves providing exceptional customer support for Coca-Cola, collaborating with a diverse team, and improving service quality. Ideal candidates have a background in business or communications and previous customer support experience. Join a dynamic environment and contribute to consumer experience strategy.

Qualifications

• Initial customer support experience or community management required.
• Fluent in English and Spanish, ideally some Portuguese.
• Degree in Business or related field is preferred.

Responsibilities

• Provide exceptional customer support across various channels.
• Collaborate with the support team to enhance service quality.
• Document and present customer support strategies.

Skills

Customer Support Experience

Effective Communication

Team Collaboration

Attention to Detail

Proficiency in Sprinklr

Education

Degree in Business, Communications, or related

Tools

Sprinklr

Job description

Consumer Care and Engagement Coordinator - Spanish & Portuguese

• Hybrid
• London, England, United Kingdom

Contract: 40h a week, Full-time contract, Hybrid

Working hours: 8h a day, 5 days a week, between 09:00 - 17:00 (sometimes 08:00 - 16:00)

Join the dynamic field of community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola.

This is a Full-time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Spanish. Ideally some Portuguese as well.

This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service, and interact with consumers via LifeChat, email and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

• Professionals with a degree in Business, Communications, or a related field.
• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
• Effective communicators adept at understanding and resolving customer issues.
• Team players who thrive in collaborative environments.
• Detail-oriented individuals excelling in fast-paced, service-driven settings.
• Enthusiastic learners committed to advancing their customer support skills.
• Proficiency in customer support tools and software such as Sprinklr is highly valued.

Your Role:

You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email.

Provide exceptional customer support to clients through various channels (mainly email or online messages).

Collaborate with the customer support team to resolve issues and improve service.

Assist in identifying and implementing service improvement initiatives, we love people with ideas!

Foster a collaborative team environment focused on excellence in customer interactions.

Support in documenting and presenting customer support strategies and outcomes.

Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

We are an equal employer and welcome applications from all backgrounds.

Join us and start your journey with us today!