Consultancy Coordinator

Spider Web Recruitment; Ipswich; Hybrid; GBP 25,000; Full time

Job summary

A renowned HR consultancy in Ipswich seeks an experienced Consultancy Coordinator to join their team. The ideal candidate will organize and coordinate various learning activities, support consultants in preparing documentation, and maintain strong client relationships. Essential skills include strong organisational abilities and proficiency in Microsoft Office. This full-time role offers a competitive salary and a collaborative working environment, aiming to enhance client engagement and satisfaction through effective support.

Benefits

Competitive salary

33 days holiday including Bank Holidays

Contributory pension scheme

Healthcare and life cover

Qualifications

• Proactive with strong organisational skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate consultancy and learning activities including workshops.
• Support consultants with preparation and formatting of client documents.
• Monitor client satisfaction and support service improvement initiatives.
• Build strong relationships with clients as a point of contact.
• Maintain accurate records and assist with reporting.

Skills

Organisational skills

Excellent communication

Interpersonal skills

IT proficiency in Microsoft Office

Job description

Consultancy Coordinator

MAD-HR is seeking a full-time, permanent Consultancy Coordinator to join the team in Ipswich, Suffolk, working hybrid. Providing support across the HR Operations and the Learning and Development team, ensuring all activity is well organised, professionally delivered, and consistently on-brand and following up with clients and delegates.

Why MAD-HR

MAD-HR is a trusted provider of HR consultancy and learning solutions. We pride ourselves on delivering professional, client-focused services that make a tangible difference to organisations and individuals. You'll be joining a collaborative and supportive team that values quality, efficiency, and continuous improvement.

Company benefits

• Competitive Salary: £25,000 per annum
• Holiday: 33 days including Bank Holidays
• Pension: Contributory scheme, auto-enrolment applies
• Employee extras: Healthcare and life cover + more!

About the role

As a Consultancy Coordinator, you will provide essential administrative and coordination support. You will manage busy calendars of workshops, coaching sessions, leadership programmes, and client meetings, supporting consultants with documentation, training materials, and client communications. Working hours are 9am - 5pm, with some flexibility for networking and events.

Main Duties and Responsibilities

• Coordinate consultancy and learning activities, including workshops, coaching sessions, and leadership programmes, ensuring smooth delivery.
• Support consultants with preparation, formatting, proofing, and version control of client packs, policy documents, and workshop materials.
• Monitor client satisfaction, collate and interpret feedback, and support service improvement initiatives.
• Act as a professional point of contact for clients, building strong relationships and ensuring engagement.
• Maintain accurate records, assist with reporting, and support operational and administrative tasks across HR Operations and L&D teams.

About you

You should be organised, detail-focused, and confident working in a fast-paced, dual-team environment. You should be proactive, able to prioritise multiple tasks, and have excellent communication and interpersonal skills. Strong IT proficiency, particularly in Microsoft Office, is essential, along with the ability to interpret data and monitor client satisfaction. Previous experience in HR, L&D, consultancy support, or coordinating programmes is highly desirable. You will need to have access to your own car to travel to clients and events.

How to apply

If you have the relevant skills and experience for this Consultancy Coordinator role and would like to be considered, please apply by submitting an up-to-date CV. We look forward to hearing from you.

No recruitment agencies, please