Conference and Events Operations Manager - Excel London

Compass Group; London; On-site; GBP 37,000; Full time

Job summary

A leading global hospitality partner is seeking a Conference and Events Operations Manager in London. The ideal candidate will have strong leadership and operational skills to ensure delivery of high-quality events. Responsibilities include leading the operations team, managing client relationships, and upholding safety standards. Competitive salary of £37,000 plus excellent benefits, including healthcare and 23 days' annual leave.

Benefits

Healthcare and wellbeing support

23 days' annual leave plus bank holidays

Pension scheme and life assurance

Development opportunities

Qualifications

• 3-5 years' experience in a demanding hospitality or events environment.
• Proven leadership skills with the ability to inspire and develop a team.
• Strong client focus with a passion for service excellence.

Responsibilities

• Lead and develop the operations team to deliver exceptional service.
• Ensure compliance with health and safety regulations.
• Manage financial performance through reporting and scheduling.

Skills

Leadership skills

Client focus

Communication skills

Strategic thinking

Team development

Job description

Conference and Events Manager - Excel London, E16 1XL | Full-Time / Permanent

£37,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Overview

We are seeking an experienced and motivated Conference & Events Operations Manager to join our team. This role is integral to ensuring the smooth delivery of conferences, exhibitions, and events, maintaining the highest standards of service and client satisfaction. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering memorable experiences.

About Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world\'s most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

The role

As a Conference & Events Operations Manager, you will oversee the day-to-day running of event operations, leading and developing your event team to deliver outstanding service. You will manage people, health & safety compliance, financial performance, and client relations, while driving operational excellence and supporting growth. This role requires a hands-on leader who can balance operational detail with each events unique vision.

Responsibilities

• Lead, motivate, and develop the operations team to deliver exceptional service across all events.
• Ensure compliance with health, safety, and company regulations, embedding a strong safety culture.
• Manage financial performance through cost control, reporting and staff scheduling.
• Support client relationships with our Sales & Events Team, ensuring all requirements are met before, during, and after events.
• Take ownership of the planning of your events, liaising with all relevant internal departments to ensure that all areas of your event needs are met.
• Drive customer satisfaction initiatives and provide detailed feedback to continuously improve service.
• Uphold company standards, policies, and values, ensuring operational excellence at all times.
• Collaborate with internal teams, including sales, finance, logistics, and HR, to achieve shared goals.

Qualifications & experience

• 3-5 years' experience in a demanding hospitality, events, or food & beverage environment (essential).
• Proven leadership skills, with the ability to inspire, coach, and develop a high-performing team.
• Strong client and customer focus with a passion for service excellence.
• Excellent communication and influencing skills, able to engage with stakeholders at all levels.
• Strategic thinker with the ability to adapt, innovate, and lead through change.
• Collaborative, enthusiastic, and solutions-focused approach.
• Experience in retail, conference & banqueting, or stand catering operations.

What you\'ll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  • 2 days' additional leave after returning from maternity leave
  • Day off for your baby\'s first birthday
  • Enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts
• 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, Preferred rates on salary finance products
• Development opportunities: Professional subscriptions, Ongoing training and structured career pathways, Meals on duty included

Why join us

Levy UK & Ireland is part of Compass Group, the world\'s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.