Conference and Events Operations Manager

Aimbridge; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A renowned hospitality provider is looking for a hands-on manager for the Conference & Events Centre in Birmingham. This role focuses on providing exceptional guest experiences and leading high-volume operations. The ideal candidate will have a strong personality and passion for hospitality, coupled with leadership capabilities to mentor a successful team. Key responsibilities include ensuring service standards and collaborating across departments to enhance the guest experience. A commitment to professional growth and recognition for contributions is guaranteed.

Benefits

Hotel discounts portfolio wide

Subsidised meals on duty

Paid breaks

Financial contribution towards childcare

Annual wellbeing allowance

Minimum 33 days holiday

Salary sacrifice schemes

24/7 access to employee assistance programme

Company sick pay

Annual reviews for salary

Festive salary enhancements

Boomerang internal sales lead program

Commitment to personal and professional growth

Recognition programs

Qualifications

• Previous experience leading high-volume Conference & Events operations is essential.
• Ability to multitask, work under pressure, and prioritize needs.
• Effective coaching and team development skills.

Responsibilities

• Work closely with team to ensure first-class service.
• Provide leadership and guidance to supervisory teams.
• Ensure smooth running of the Conference & Events Centre.

Skills

Leadership

Multi-tasking

Attention to detail

Organizational skills

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.

Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.

What is in it for you?

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa


• Subsidised meals on duty


• Paid breaks


• Financial contribution towards childcare from day 1 of employment


• Annual wellbeing allowance of up to £500 from your second year of employment


• A minimum of 33 days holiday


• Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.


• Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Company sick pay - giving you piece of mind when you need it the most


• Annual reviews for salary and employee benefits


• Festive salary enhancements


• Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues


• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings


• Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone [phone]) or email ([e-mail])

A day in the life of…

This role requires an exceptionally hands on, motivational manager who will work side by side with their team, ensuring standards and service are delivered consistently, providing a first-class service to all of our guests. Reporting into the Director of Operations, you will be able to demonstrate strong leadership and guidance to your supervisory and wider teams, whist working closely with other departments to ensure the smooth running of the Conference & Events Centre.

Qualifications

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality. You will also need the following:

• Previous experience of leading high-volume C&E operations is essential for this role


• Ability to multi-task, work under pressure and prioritise needs


• Ability to effectively coach, support, develop and mentor a winning team


• Excellent attention to detail


• Great organisational, administrative and management skills

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.