Compliance Administrator/Supervisor

Viva! Experiências; Eling; On-site; GBP 27,000 - 30,000; Full time

Job summary

A service management company in Eling is seeking a Compliance Administrator/Supervisor responsible for planning and scheduling servicing activities. You will need strong communication skills, attention to detail, and the ability to manage documentation efficiently. Full training is provided. The role involves coordinating engineer appointments, responding to client queries, and ensuring workflows for engineers. This is a full-time position with a salary range of £27,500 to £30,000, full annual leave, and bank holidays.

Benefits

22 days annual leave + Bank Holidays

Full training provided

Qualifications

• Confidence in using CRM systems and MS Office.
• Strong communication skills (written and verbal) and ability to work as part of a team.
• Attention to detail and ability to efficiently organise workload.

Responsibilities

• Manage and schedule servicing tasks to meet client SLAs.
• Coordinate site access and verify that requested work can be performed.
• Optimise engineer travel routes to minimise costs and enhance productivity.
• Review engineers worksheets & certification for Senior Management sign-off.
• Update client portals with accurate ETAs and workflow status.
• Respond to internal calls and provide support.
• Handle client calls and provide necessary support.
• Ensure engineers arrive on-site at scheduled times.

Skills

CRM systems

MS Office

Strong communication skills

Attention to detail

Organisational skills

Job description

Position: Full-time

Hours: 07:30-17:00, Monday to Friday

Salary: £27,500 to £30,000 DOE

Annual Leave: 22 days + Bank Holidays

Compliance Administrator/Supervisor: You will be instrumental in the planning, pricing, and scheduling of servicing activities in-line with client programmes, while also providing essential support to the management team by ensuring tasks are executed with accuracy, efficiency, and timeliness. This office-based position demands a high level of attention to detail, excellent communication abilities, and strong skills in managing documentation. Full training provided.

Key Responsibilities

• Manage and schedule servicing tasks to meet client Service Level Agreements SLAs.
• Coordinate site access and verify that requested work can be performed.
• Optimise engineer travel routes to minimise fuel costs and travel time, enhancing productivity.
• Review engineers worksheets & certification upon job completion and prepare for Senior Management sign-off.
• Update client CAFM portals with accurate ETAs, appointment bookings, descriptions, and workflow status.
• Respond to internal office staff calls within three rings and provide support as needed.
• Answer calls from engineers within three rings and offer assistance.
• Handle client calls within three rings and provide necessary support.
• Ensure engineers arrive on-site at the scheduled time and call in when finishing jobs.

Client Support

• Maintain updated client portals to provide clients with a clear view of the companys performance.
• Schedule engineer appointments for efficient task completion and client communication.
• Respond to client queries via phone and escalate issues to appropriate line manager when necessary.

Engineer Support

• Ensure continuous workflows for all engineers.
• Procure parts as needed and accurately create purchase orders.

Qualifications

• Confidence in using CRM systems and MS Office.
• Strong communication skills (written and verbal) and ability to work as part of a team.
• Attention to detail and ability to efficiently organise workload.

If you have a can-do attitude and believe your skills and experience align with this role, please apply today.