Complex Claims Adjuster - Casualty

AIG; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global insurance leader is seeking a Complex Claims Adjuster in Manchester to handle intricate claims and develop expertise in Casualty. This role involves mentoring, collaboration with stakeholders, and a commitment to continuous improvement. Ideal candidates will demonstrate strong problem-solving skills and a customer-centric mindset. The company values in-person collaboration for effective teamwork.

Benefits

Comprehensive benefits package

Professional development opportunities

In-person collaboration culture

Qualifications

• Extensive experience in handling Casualty EL/GL claims.
• Ability to make accurate and timely decisions.
• Policy language skills for accurate interpretations.
• Desire for continuous improvement and contribution to effective solutions.

Responsibilities

• Handle and investigate complex claims, particularly in Casualty.
• Mentor junior staff to support their technical development.
• Collaborate with internal and external stakeholders.

Skills

Handling Casualty EL/GL claims

Customer centric mindset

Detailed knowledge of legal and regulatory environment

Problem-solving skills

Strong communication skills

Time management skills

Job description

Overview

Join us as a Complex Claims Adjuster to grow your experience in handling complex claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Responsibilities

• Focused on Casualty, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims.

• The role will provide exposure and opportunity to apply your expertise and develop knowledge of handling high value and/or complex claims to a value of $500k.

• You will proactively deal with claims in accordance with best practice guidelines which are central to AIGs quality standards, you will have a client centric mindset focused upon ensuring optimal total cost and outcome of claims.

• Your work will involve regular contact with internal stakeholders and brokers, experts, and external lawyers. You will be responsible for acting as a mentor to junior members of staff to support with their technical development.

• This will be a dynamic role, you will work closely with the Casualty management team, focused upon continuous improvement, you will assist with and on occasions lead key operational and strategic initiatives

• In addition, you will use your claims expertise to support the feedback loop to key stakeholders and our culture of underwriting excellence

Qualifications

• Candidates should be able to demonstrate extensive experience in handling Casualty EL/GL claims. This includes a strong understanding of the end-to-end claims procedures. A customer centric mindset is critical.

• Detailed knowledge of the legal and regulatory environment within which such claims are handled.

• Proven ability to make an accurate and timely decision

• Policy language skills enabling accurate and consistent policy wording interpretation.

• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.

• You will have strong desire to support a key aim of continuous improvement, identify opportunities and contribute to effective solutions.

• Strong communication, time management, administrative and report-writing skills.

Ready to apply

Ready to take the next step in your career? We'd love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Benefits

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

About AIG

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Culture of inclusion

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd