Complaints & Service Recovery Specialist (Hybrid)

BDS (Northern) Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-known Housing Association in the Hammersmith area is seeking a Complaint Officer to manage customer dissatisfaction. In this hybrid role, you will handle escalated service inquiries and provide solutions to customer concerns. The ideal candidate will possess strong empathy and problem-solving skills. This is a temp ongoing position with 35 hours per week, offering a pay rate between £19.49 PAYE and £25.77 UMB. Apply now for immediate consideration.

Qualifications

• Experience in managing customer dissatisfaction and handling complaints.
• Proven ability to triage and assess customer concerns effectively.
• Strong problem-solving capabilities and service recovery focus.

Responsibilities

• Manage escalated service inquiries and customer complaints.
• Provide appropriate solutions and service recoveries.
• Engage proactively with customers to resolve issues.

Skills

Empathy

Problem-solving skills

Effective communication

Multitasking

Job description

A well-known Housing Association in the Hammersmith area is seeking a Complaint Officer to manage customer dissatisfaction. In this hybrid role, you will handle escalated service inquiries and provide solutions to customer concerns. The ideal candidate will possess strong empathy and problem-solving skills. This is a temp ongoing position with 35 hours per week, offering a pay rate between £19.49 PAYE and £25.77 UMB. Apply now for immediate consideration.