Complaints Manager

BSO Recruitment & Selection Services; Antrim; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare recruitment agency is seeking a post holder to manage complaints and service user feedback for Acute Hospital Services in Northern Ireland. The role requires excellent interpersonal and written communication skills. Responsibilities include ensuring all feedback and complaints are managed according to Trust Policies. This position offers an opportunity to contribute to the quality of healthcare services.

Responsibilities

• Ensure all complaints and service user feedback are handled as per Trust Policies.

Skills

Good interpersonal and written communication skills

Job description

The post holder will be responsible for the management of complaints and service user feedback for Acute Hospital Services, Medicine and Emergency Medicine (MEM) & Surgical and Clinical Services (SCS) Divisions within the Northern Health and Social Care Trust.

Responsibilities

• Ensure all complaints, and other forms of service user feedback including enquiries are handled in accordance with the Trust Policies and Procedures.

Skills and Qualifications

• Good interpersonal and written communication skills.

Employer Address: Longstone Hospital 73 Loughgall Road BT61 7PR Armagh