Compassionate Mental Health Receptionist (Part-Time)

NHS; Tees Valley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A regional NHS Trust is seeking a compassionate and motivated Receptionist to join their Hotel Services Team. The role involves interacting with patients and carers, providing high-level customer service, and maintaining a positive, welcoming reception environment. Candidates must possess NVQ Level 2 in Customer Service and demonstrate strong communication and organisational skills. This part-time position (23 hours) requires flexibility for shift work, including weekends.

Qualifications

• Experience of working in an administrative role.
• Understanding of confidentiality and legal requirements.
• Ability to follow defined procedures and maintain high standards.

Responsibilities

• Interact compassionately with patients and carers.
• Provide comprehensive reception service for patients and staff.
• Demonstrate high level of customer service skills.

Skills

Organisational skills

Customer service skills

Communication skills

Empathy

Education

NVQ Level 2 in Customer Service

Key skills in literacy and numeracy Level 2

ITQ Level 2 or equivalent qualification

Tools

Microsoft Office applications

Job description

A regional NHS Trust is seeking a compassionate and motivated Receptionist to join their Hotel Services Team. The role involves interacting with patients and carers, providing high-level customer service, and maintaining a positive, welcoming reception environment. Candidates must possess NVQ Level 2 in Customer Service and demonstrate strong communication and organisational skills. This part-time position (23 hours) requires flexibility for shift work, including weekends.