Community Services Supervisors

Starbucks Coffee Company; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality company in Glasgow seeks a Community Supervisor to enhance guest experience and manage hotel operations effectively. You will supervise front of house staff, ensure excellent customer service, and connect with the guest community. Ideal candidates should have at least 1 year of hotel or team-leading experience and excellent communication skills. Benefits include 33 days' annual leave, flexible leave, employee discounts, private healthcare, and a workplace pension.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• At least 1 year of hotel experience or team-leading experience.
• Ability to handle stressful peak periods.
• Experience in providing excellent customer service.

Responsibilities

• Supervise front of house staff and assist guests.
• Handle guest or team member questions and complaints.
• Maintain an overview of hotel operations.

Skills

Motivated

Good communication skills in English

Team leadership

Problem solving

Job description

Come join the future of hospitality and be the new Community Supervisor of our Glasgow location! Your Mission, Should You Choose To Accept: Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant and rooftop‑bar, as well as a thriving co‑working community. We're so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community? As our Community Supervisor, you'll make sure that each guest is having the best possible TSH‑experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you'll be responsible for running and supervising every aspect of our hotel operations. Whether you're providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable - you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old‑school hotel: you are the hotel's super‑skilled connector and responsible for the hotel's seamless and smooth running.

Responsibilities

• You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you're providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it's up to you to spread the TSH magic!
• You know about our product offering and how to (cross‑)sell these products to our guests.
• Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur.
• You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations.
• You love to share your TSH‑wisdom. When team‑members have questions or need assistance, you come to their rescue.
• You’re the internal TSH networker. You connect with your guest community and know exactly what’s going on at all times and how to cater to their needs.
• Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about.

Qualifications

• You have a flexible, hands‑on, motivated and positive approach.
• You have at least 1 year of hotel experience or team‑leading experience.
• You always have a helicopter view and know exactly when to be where and how to best assist the team.
• You love responsibility and handle stressful peak periods like a pro.
• You have good communication skills in English (Speak any other languages? The more the merrier!)
• You’re hard‑working, responsible and have a "let’s do this!" mentality.
• You build, lead and inspire motivated, happy teams like a natural.
• You’re legally allowed to work in the UK.

Benefits

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension

We welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.