Community Navigator

Cwm Taf Morgannwg University Health Board; Bridgend; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community health organization in Bridgend seeks a Community Navigator to provide comprehensive administrative support for the Intermediate Care (Hospital@Home) Service. Responsibilities include handling communication, managing schedules, and ensuring efficient operation of services. The ideal candidate will excel in IT functions and possess strong organizational skills, with a commitment to confidentiality. The role offers an opportunity to contribute to patient care and community support initiatives.

Benefits

Commitment to diversity and inclusion

Support for professional development

Qualifications

• Responsible for maintaining confidentiality of patient information.
• Experience with handling confidential documents.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Provide administrative support to the Intermediate Care Service.
• Organize meetings and manage diaries effectively.
• Assist in training management and staff notifications.

Skills

Excellent communication skills

Advanced keyboard skills

Knowledge of clinical and non-clinical information systems

Tools

Microsoft Office

Civica

ESR

Job description

Overview

The Community Navigator will support the administration provision for the Intermediate Care (Hospital@Home) Service. They will be responsible for administrative duties of the Intermediate Care (Hospital@Home) Service, ensuring these duties are maintained and delivered efficiently and effectively.

Responsibilities

• The Community Navigator will utilise a variety of IT functions and systems used in the Intermediate Care (Hospital@Home) Service, and have a wide knowledge of a range of clinical and non-clinical information systems.
• The Community Navigator will have excellent communication skills, and communicate effectively with the Intermediate Care (Hospital@Home) Service, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.
• The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures.
• The Community Navigator will provide cross cover for other Community Navigators during times of absence.
• Provide comprehensive administrative and secretarial support to the Intermediate Care (Hospital@Home) Service, which will include managing diaries, e-mails and composing routine letters and documentation on a daily basis.
• Provide quality administrative and secretarial support to the Intermediate Care (Hospital@Home) Service, making full use of available technology e.g. Microsoft Office, automated scheduling software Civica, ESR.
• Plan and prioritise own workload and re-adjust meeting arrangements, dealing with conflicting diary appointments and using own judgement to make alternative plans and meeting arrangements for the Intermediate Care (Hospital@Home) Service.
• Assist in the maintenance and updating of team training programmes and rotas, and where necessary ensuring distribution to relevant parties.
• Arrange training for the Intermediate Care (Hospital@Home) Service, including scheduling mandatory training for staff within the Intermediate Care (Hospital@Home) Service, and liaising with other professionals to arrange additional training sessions.
• Book staff onto training sessions, send out staff notifications and reminders, and enter relevant information into team databases and off duty.
• Be responsible for the organisation of Team Meetings and facilitating team activities.
• Respond to and communicate confidential patient information to other departments, outside agencies, patients and carers to facilitate care and support the Intermediate Care (Hospital@Home) Service.
• Exercise own judgement to seek advice/support when an enquiry is from a defined area of responsibility e.g. pass enquiry on to Line Manager.
• Apropriately archive any notes and/or patient documentation in accordance with UHB Policy.
• Undertake any other duties in relation to team administration as required.
• Communicate effectively with all members of the Directorate and Independent Contractors.
• Support the Support Manager to undertake necessary Human Resource functions by organising a programme of PDRs, sickness reviews and back to work interviews and to maintain up to date associated records on ESR.
• Assist with the drafting of staffing rotas, prior to Line Manager's approval, and update when changes/swaps occur, ensuring changes are communicated to the Intermediate Care (Hospital@Home) Service.
• Assist Line Manager in arranging for alternative staffing cover in time of staff shortages.
• Assist Line Manager in the management and recording of staff annual leave, inputting necessary information on staffing rotas and ESR.
• Photocopy documents and distribute information as required.
• Contact the relevant help desks e.g. Estates and IT, to resolve any issues affecting the efficient running of the Intermediate Care (Hospital@Home) Service.
• Possess advanced keyboard skills and experience in use of all Microsoft Office packages.
• Work from the Intermediate Care (Hospital@Home) Service base, however there may be asked to work across the locality depending of the needs of the service.
• Establish and maintain practical office systems such as filing system and communication boards.
• Receive and deal with any calls via Adastra or the telephone, and respond to queries/enquiries in an appropriate professional manner, referring on to relevant party if necessary.
• Use own initiative to deal with enquiries and queries of a non-clinical nature within the parameters of the post in the absence of the Team Leader.
• Follow administrative and secretarial procedures and may be asked to comment on proposals affecting own office area.
• Maintain strictest confidentiality of data and information at all times.
• Deal with sensitive and confidential information relating to patients and staff.
• Utilise all equipment provided to carry out daily tasks, and have a personal duty of care for the equipment i.e. computer, printer etc.
• Be responsible for ordering equipment and stock as requested by the Intermediate Care (Hospital@Home) Service via the appropriate methods e.g. Stores, ONPOS, and Pharmacy.
• Attend staff meetings, and take notes if requested to do so.
• Demonstrate duties to any new starters in Department, training on any office systems in use.
• Check and validate all invoices received in relation to goods received.
• Provide reports and produce statistical analysis of the team's activity using relevant IT programmes as requested.
• Collect and collate information as required.
• Assist the Intermediate Care (Hospital@Home) Service in collating information on audits as required.
• Provide administrative support for research undertaken by the teams.
• Complete staff surveys when required.
• Identify and attend appropriate study days and additional training as required.
• Advise the Line Manager of any potential and/or actual problems.
• Work independently and adhere to the policies and procedures in operation within the University Health Board relevant to the role; work is managed rather than supervised.
• Work within own level of competence and limitations of the role at all times.
• Provide cross cover for other Community Navigators during times of absence.

Other information

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.

Located in the heart of South Wales, we are central to Cardiff, Newport, and Swansea, and are deeply rooted in our community as an NHS organisation dedicated to compassionate patient care and building healthier communities together.

Discover more about working with us here: Cwm Taf Morgannwg University Health Board – Join CTM; Home – Cwm Taf Morgannwg University Health Board, Working for our organisation; Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve; We treat everyone with respect; We all work together as one team. We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood but also part of the diverse communities we serve.