Community Delivery Manager

Everi, Inc.; Washington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading delivery service company in the UK is seeking a Community Delivery Manager to ensure smooth parcel delivery operations. The successful candidate will enhance performance metrics, engage couriers, and improve customer satisfaction. This role requires proven experience in coaching and problem-solving, with a commitment to building an inclusive workplace. Competitive compensation and career growth opportunities are offered.

Qualifications

• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability - able to flex your communication style across different stakeholders.

Responsibilities

• Drive continuous improvement using management insights to improve service delivery.
• Monitor performance metrics to enhance customer satisfaction.
• Manage courier fees to maintain cost leadership.

Skills

Coaching and support

Problem-solving

Adaptability in communication

Negotiation skills

Job description

Overview

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you'll be responsible for ensuring the final mile of our parcel journey runs smoothly - putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Responsibilities

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.
• A valid UK driving licence.

Qualifications

• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability - able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

Commitment to Inclusion

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We're excited for the future. Let's deliver it together.