Community Delivery Manager

Everi, Inc.; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading delivery company is seeking a Community Delivery Manager for a Fixed Term Contract until January 7th 2026. You will ensure the successful final mile of parcel deliveries, focusing on performance management across couriers. The ideal candidate will have a UK driving licence and experience in coaching and motivating teams. This role offers growth opportunities as the company continues to expand.

Qualifications

• Valid UK driving licence is required.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Adaptability to flex communication style across different stakeholders.

Responsibilities

• Drive continuous improvement using data and insights.
• Monitor and improve performance metrics like Speed of Service.
• Enhance the delivery experience through effective courier engagement.

Skills

Coaching

Problem-solving

Negotiation

Interpersonal skills

Job description

Overview

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th 2026. We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you'll be responsible for ensuring the final mile of our parcel journey runs smoothly - putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Responsibilities

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

Qualifications

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability - able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome. We're excited for the future. Let's deliver it together. Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. We have won industry awards over the past few years, including gongs for IT, innovation and our green fleet. We wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We are a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Evri