Communications Specialist

Better Placed Ltd - A Sunday Times Top 10 Employer!; East Midlands; Hybrid; GBP 50,000; Full time

Job summary

A leading B2B communications company in the East Midlands seeks a Communications Specialist to manage and improve operational communications. This role requires a strong background in B2B environments, excellent copywriting skills, and the ability to collaborate effectively with senior leaders. It offers a salary of £50,000 and a competitive benefits package along with a hybrid work model across Manchester and East Midlands.

Benefits

Competitive benefits package

Qualifications

• Experience working in a B2B environment at the intersection of communications and operations.
• Strong copywriting, editing skills, and attention to detail.
• Solid understanding of audience segmentation and targeted messaging.

Responsibilities

• Plan and deliver operational communications across various areas.
• Translate complex updates into clear messaging for partners.
• Manage performance metrics to improve communication effectiveness.
• Line manage an Operational Communications Co-ordinator.

Skills

Experience in B2B communications

Strong copywriting and editing skills

Audience segmentation skills

Collaboration skills

Tools

CMS systems

CRM systems

Job description

B2B Communications Specialist

In house B2B opportunity

Manchester & East Midlands – Hybrid

£50,000 + A very competitive benefits package

The organisation is undergoing a period of transformation, with a refreshed operating model and ambitious growth plans. Clear, timely, and well-targeted communications are critical to supporting their partners. This role plays a central part in keeping partners informed, confident, and aligned as the business evolves.

This is an opportunity to bring new ideas to life and make a tangible impact across a growing B2B operation.

What you’ll do

• Lead the end-to-end planning and delivery of operational communications across trading, supply chain, compliance, and service changes
• Translate complex internal updates into clear, partner-focused messaging, prioritising urgent or high-impact communications
• Adapt messaging for segmented audiences across different partner types and brands
• Align day-to-day operational communications with wider strategic campaigns and leadership messaging
• Maintain a communications framework and calendar to manage message flow and avoid information overloadUse a range of internal and external channels, including email platforms, messaging tools, briefing packs, calls, and printed materials
• Track performance metrics and continuously improve communication effectiveness
• Line manage and support an Operational Communications Co-ordinator
• Stay informed on relevant legislative changes and communicate implications to internal stakeholders

What you’ll bring

• Experience working at the intersection of communications and operations in a B2B environment
• Experience using CMS and / or CRM systems to manage data and communicationsStrong copywriting, editing, and attention to detail
• A solid understanding of audience segmentation and targeted messaging
• Strong collaboration skills, with the confidence to work with senior leaders and cross-functional teams