Commis Waiter

The Soho Hotel; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in the heart of London is seeking a Commis Waiter to support the team in providing superb dining experiences. The ideal candidate should have strong customer service skills and a passion for hospitality. Responsibilities will include assisting with guest requests, understanding the menu, and maintaining cleanliness. This entry-level position offers an hourly rate of £15-£16 along with various benefits like health cash plans, training, and flexible scheduling.

Benefits

Hourly rate of £15 - £16 inclusive of service charge

Access to Wagestream

Health cash plan

Discounts on cinema, gym, and travel

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service for work attire

Enhanced holiday allowance

Season ticket loan

Ongoing training and professional development

Regular social events

Cycle to work scheme

One paid day for volunteering

Qualifications

• Experience in a similar environment is desirable but not essential.
• Excellent customer service skills.
• A passion for detail and a proactive approach to tasks.
• Enthusiasm and a positive attitude.

Responsibilities

• Assisting the wider team by attending to guest requests promptly and efficiently.
• Developing a thorough understanding of our menus and order of service.
• Providing exceptional customer service.

Skills

Customer service skills

Attention to detail

Teamwork

Positive attitude

Job description

As a Commis Waiter, you will play a vital role in supporting our team to deliver an outstanding dining experience for our guests. This entry‑level position is perfect for someone with a keen interest in hospitality and a desire to learn and grow in a dynamic environment.

Responsibilities

• Assisting the wider team by attending to guest requests promptly and efficiently.
• Developing a thorough understanding of our menus and order of service.
• Providing exceptional customer service with a focus on attention to detail.
• Working closely with a team of ambitious, friendly, and hardworking colleagues.
• Maintaining a high level of cleanliness and organisation in your work area.
• A keen willingness to work as part of a team.

Qualifications

• Experience in a similar environment is desirable but not essential.
• Excellent customer service skills.
• A passion for detail and a proactive approach to tasks.
• Enthusiasm and a positive attitude.

Benefits

• Hourly rate of £15 - £16 inclusive of service charge.
• Access to Wagestream, the financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!!

About Firmdale Hotels

Firmdale Hotels is an international, award‑winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World‑renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

Awards and Accolades

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel - AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

Equal Opportunity

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.