Commercial Senior Associate - FinTech

Booking.com; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading online travel agency is seeking a Commercial Associate - RegTech in Greater London. This role involves managing key partner relationships and providing compliance advisory services. The ideal candidate has over 5 years of experience in compliance operations within financial services. Strong familiarity with KYC, POA, and KYB processes and a data-driven mindset are essential. The company offers a competitive benefits package, including flexible work arrangements and industry-leading product discounts.

Benefits

Annual paid time off

Flexible working arrangements

Industry-leading product discounts

Qualifications

• 5+ years in compliance operations or project management, preferably in Fintech.
• Experience in a regulated environment related to financial services.
• Knowledge of regulatory requirements in financial services, hospitality, or technology.

Responsibilities

• Support Senior Commercial Manager and liaise with external vendors.
• Optimize KYC, POA, and KYB solutions ensuring regulatory compliance.
• Analyze vendor performance against SLAs and identify compliance risks.

Skills

Compliance operations

Sales

Account management

Project management

Regulatory compliance

Analytical mindset

Tools

KYC

POA

KYB

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote:

Booking.com's Fintech team is pivotal in developing scalable, compliant, and innovative solutions to support our partners and ensure adherence to global regulatory frameworks. Within this team, the RegTech function is responsible for creating and maintaining the technical architecture that underpins critical processes such as Know Your Customer (KYC), Proof of Address (POA), and Know Your Business (KYB). We are seeking a Commercial Associate - RegTech with regulatory compliance experience, either within commercial operations in Financial Services or within Sales/Account/Project management. You will support the Senior Commercial Manager and work closely with Product and Tech teams to ensure seamless partner experiences and operational excellence.

Role Description:

As a Commercial Associate - RegTech, you will play a supporting role in managing key partner relationships, acting as advisor on compliance requirements, collaborating with cross-functional teams to enhance systems and processes that support partner verification and compliance. This role requires an understanding of KYC/KYB, Screening and other SAAS Compliance tools. The ability to support the management of numerous stakeholders (internal and external) with competing priorities; is key to success in this role.

Key Job Responsibilities and Duties:

• Provide support to the Senior Commercial Manager liaising with (e.g., RegTech, Supplier Fraud Teams) and external vendors to optimize KYC, POA, and KYB solutions, ensuring regulatory compliance
• Support the execution and development of commercial strategies with vendors to achieve cost optimizations, expand services, and support Booking.com's long-term objectives
• Support the management of commercial contracts, vendor exploration, Proof-of-Concept documentation and Project Management
• Understanding of compliance frameworks, particularly within the UK, EEA and the Americas, with a keen interest in regulatory compliance changes and divergence across markets
• Analyze vendor performance against SLAs to drive improvements and decisioning
• Identify and mitigate potential compliance risks to ensure robust and secure systems and processes

Qualifications & Skills:

• Experience: 5+ years in compliance operations, Sales, account management, or technical Project Management, preferably in the Fintech, Banking and/or Regtech; Candidates must have experience working in a Regulated environment
• Technical Acumen: Familiarity with the technical architecture and solutions involved in KYC, POA, KYB and other Regtech solutions
• Compliance experience: Knowledge of regulatory requirements, particularly in sectors such as financial services, hospitality, or technology.
• Negotiation Experience: experience working with legal teams to draft, negotiate and sign contracts
• Account Management Skills: Demonstrated ability to support complex partner relationships, service reviews, and align with business goals
• Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.