Commercial Manager

Chartered Institute of Procurement and Supply (CIPS); Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment company in Greater London seeks a strategic thinker for a role focused on customer growth and performance analysis. The job involves collaborating with various teams, analyzing data, and presenting insights to stakeholders. Ideal candidates will have strong analytical abilities and excellent communication skills. This hybrid position offers flexibility, along with various perks including a generous pension package and private healthcare benefits.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Exclusive Sky VIP rewards and experiences

Qualifications

• Ability to simplify complex ideas into customer-first plans.
• Requirements include strong analytical skills and experience in a fast-paced environment.
• Confidently communicate insights and build relationships with stakeholders.

Responsibilities

• Analyze historic performance to improve weekly/quarterly/yearly objectives.
• Drive performance across products using strategic planning.
• Build positive relationships with stakeholders across the matrix.

Skills

Strategic thinking

Commercial awareness

Analytical skills

Excellent communication

Collaboration

Tools

Microsoft Excel

Microsoft PowerPoint

Tableau

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you’ll do:

• Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in
• Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams
• Own end to end initiatives for growth and improved P&L performance
• Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis
• Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders
• Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery
• Identify reporting needs and build tableau dashboards for all levels of stakeholders to use

What you’ll bring:

• You’ll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first
• You’ll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance
• You’ll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what’s important
• You’ll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision.
• You’ll be excellent at collaborating with several stakeholders, and skilled at communicating up, down and across the organisation
• You’ll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey

Traits we look for:

• Energy - thrives in a fast-paced environment
• Inquisitive - naturally curious and wants to find out more about what’s driving performance and customer behaviour
• Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on

Team overview:

Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business. You’ll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you!

The Rewards:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you’ll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.