Commercial Contracts Manager - Electronic Monitoring

Serco Group plc; Warrington; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Warrington seeks a Commercial Contracts Manager to lead commercial negotiations, ensure compliance, and provide operational advice. You will thrive in a complex environment, bringing substantial contracting experience and solid understanding of commercial risk management. The role offers competitive benefits including private healthcare and a bonus scheme. This position supports career development within a supportive culture, ideal for candidates looking to innovate in public services.

Benefits

Company car / cash alternative

Private healthcare

Bonus scheme up to 20%

Flexible working

Pension - 6%

Employee Assistance Programme

Career development training

Qualifications

• Substantial commercial or contracts management experience.
• Sound knowledge of commercial and contract law.
• Strong understanding of commercial risk and dispute management.

Responsibilities

• Lead commercial negotiations and dispute resolution.
• Provide commercial advice to delivery and operational teams.
• Ensure compliance with contractual obligations.

Skills

Commercial management experience

Knowledge of commercial and contract law

Understanding of commercial risk management

Excellent communication skills

Detail-oriented

Collaborative approach

Job description

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Commercial Contracts Manager
Flexible / Hybrid with regular travel to Warrington
Full Time, Permanent
Band 2

Serco's Electronic Monitoring (EM) contract sits at the heart of our Citizen Services portfolio. It is a high-profile, nationally significant contract, delivering critical services for the Ministry of Justice, and it is on a strong upward trajectory - performing well today and positioned for further growth and expansion over the coming years.

We are now seeking a Commercial Contracts Manager to provide dedicated, hands‑on commercial leadership to this contract. This is an all‑rounder role: strategic in outlook, operational in delivery, and ideal for someone who thrives in a complex environment, stays calm under pressure, and enjoys being "all over" their contract - spotting issues early, resolving them pragmatically, and proactively driving value.

As Commercial Contracts Manager for Electronic Monitoring, you will be the trusted commercial adviser to the contract leadership team. You will provide commercial assurance, compliance, relationship management and change management support across the full lifecycle of the contract. This is a visible and influential role, combining strategic oversight with a willingness to get stuck in.

The EM contract is commercially complex and fast‑paced, with regular change activity and evolving requirements. It also presents genuine opportunity - both to strengthen governance and compliance, and to unlock further commercial value through smarter cost protection, enhanced opportunities to support our customer and solid subcontractor management.

As part of this you'll:

• Lead commercial negotiations and dispute resolution with the customer
• Act as a trusted, visible and accessible commercial partner to contract leadership, providing insight into profitability and performance
• Provide proactive commercial advice to delivery, programme and operational teams on milestones, dependencies, risks and acceptance
• Deliver high‑quality commercial drafting and support for Change Notices and Statements of Work, ensuring risk is managed and compliance maintained
• Identify and pursue commercial opportunities through detailed contractual knowledge (e.g. cost recovery mechanisms, pricing flex, subcontractor value)
• Ensure Serco meets all contractual obligations, including reporting, disclosures and KPI accuracy-acting as the "conscience" of the contract
• Support and strengthen subcontractor commercial management to secure best value outcomes
• Provide ad‑hoc training and coaching to teams, improving commercial capability across the contract

What you'll need to do the role:

This role will suit someone who is confident operating in a challenging but rewarding environment, able to balance firmness with pragmatism, and who remains composed, resilient and solutions‑focused when things get busy. You'll need:

• Substantial commercial or contracts management experience. Public sector experience is beneficial
• Sound knowledge of commercial and contract law
• Strong understanding of commercial risk, dispute and opportunity management
• Excellent written and verbal communication skills
• Diligent, thorough and detail‑oriented, with the ability to see the bigger picture
• Collaborative, fair and pragmatic approach, with a genuine "can‑do" mindset
• Comfortable managing their time and competing priorities

What we offer:

• Company car / £4200 cash alternative
• Private healthcare
• Bonus scheme of up to 20%
• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.