Commercial Cards Product and Digital Capabilities Manager, Vice President

Citigroup Inc.; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global financial institution in Greater London seeks a Commercial Cards team member to support strategy and growth. This role involves enhancing cardholder experiences and implementing digital solutions. Candidates should have relevant industry experience in banking or payments, strong project management skills, and a degree in a related field. The position offers a competitive salary and a hybrid work model, including generous holidays and various benefits.

Benefits

Generous holiday allowance starting at 27 days

Discretional annual performance bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Qualifications

• Relevant industry experience in banking or payments preferred.
• Strong project background with ability to influence large projects.
• Familiarity with Agile product development methods.

Responsibilities

• Provide client pitch support and develop use cases for commercial success.
• Lead campaigns to enhance cardholder experiences through digitization.
• Support product launch lifecycle and new Virtual Card implementations.

Skills

Problem Solving

Communication

Data Management

Project Management

Critical Thinking

Education

University degree in Business, Finance, Engineering, Information Systems

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commercial Cards team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Citi Commercial Cards is the leading provider of Charge Card solutions to multi-national corporations and public sector organizations, offering global payment capabilities in over 100 countries. Together, the Travel & Entertainment (T&E) and Business-to-Business (B2B) product lines form the core of Citi’s business expense management offering, leveraged by over 8 million cardholders around the world.

Reporting to the PDS & T&E Commercial Cards Product Management Head for Citi Commercial Cards - UK & Europe clusters, the role is responsible for supporting Citi's strategy and ambitions within the Commercial Cards space, with a specific focus on T&E Cards and Digital capabilities, automating the cardholder and Program Administrators (PA) end‑to‑end experiences, leveraging APIs, virtual card integrated solutions, and introducing frictionless and integrated payments and servicing experiences.

The successful candidate will ensure appropriate awareness of relevant innovations and market requirements to profitably contribute to scaling up the business and will leverage joint growth opportunities between Citi Commercial Cards and other Payments verticals, as well as with other functions within the bank (Consumer Cards, Citi FX…​).

The role will work closely with the regional and global commercial cards product leads, CitiManager leads, technology, and other leads to ensure we are delivering against the agreed strategy of our T&E and B2B Business from system, data, and services perspective. The role involves abundant interactions with the sales, client executives (Account Managers), onboarding managers, and operational teams to identify & address competitive gaps in the Citi commercial cards offerings, drive efficiency, use of best practices, and implement a collaborative framework to fuel innovation​.

What you’ll do

Commercialisation & Growth

• Provide client pitch support, develop compelling use cases, and conduct competitive intelligence mapping to drive commercial success for T&E and digital capabilities.
• Collaborate with Sales, Client Executives, and Onboarding Managers to identify market opportunities and support strategic business growth initiatives.
• Evaluate new models and opportunities with other Payments Groups to drive the execution of the Commercial Cards growth strategy.

Client Experience & Digitisation

• Lead campaigns and initiatives to transform and enhance the cardholder and Program Administrator (PA) end‑to‑end experience through digitization, focusing on maintaining up to date client facing and internal facing documentation and materials.
• Define and document client needs, business requirements, and value propositions based on customer research, user studies, metrics, and competitive analysis.
• Drive enhancements to our dual network issuance proposition, supporting the transformation of Commercial Cards services towards a digital‑centric and API‑led offering.

Deployment & Product Lifecycle

• Support the end‑to‑end product launch lifecycle for new products and capabilities, including the implementation of new Virtual Card offerings and the rollout of the mobile Virtual Card Account offering.
• Develop detailed product requirements for business and regulatory enhancements and collaborate with cross‑functional teams (including design, technology, legal, risk, fraud) to implement the required enhancements by overseeing functional scope, testing and go live readiness.
• Support the delivery of a prioritised portfolio of Enhancements for UK & Europe through the strategic investment process.
• Own training for the Client facing team on all system enhancements, new products, and features.

Subject Matter Expertise & Consultation

• Act as a lead Subject Matter Expert (SME) to consult for various functions, providing specialist support to Sales and On‑boarding teams with detailed technical understanding of our system, platform, and digital features & solutions.
• Strengthen collaboration with both payment networks, focusing on the cross‑application of technologies & innovations between Commercial and Consumer cards (mobile virtual cards).
• Role will have daily interaction with the Regional and Global Cards Product, technology, helpdesk, and Sales teams.

What we’ll need from you

• Relevant industry experience, preferably across the banking & payments space.
• Commercial or consumer cards experience strongly encouraged.
• Problem Solving & Critical Thinking: Excellent abilities to recognize and comprehend complex data governance issues, policies, regulatory requirements, and industry information affecting the business environment.
• Strong project background, able to understand & influence large projects and development cycles.
• Data Management Expertise encouraged: Comfortable around data and running queries. Knowledge and expertise in the use of data management methodologies and tools is a plus.
• Ability to optimize product and GTM decisions in a complex environment with competing opportunities.
• Results‑oriented, critical thinker, with strong project management skills.
• Capability to communicate at all levels and to work in cross‑functionally / highly matrixed environment.
• Project Management certification a plus (Prince2, PMP).
• Familiarity with main product development methods (Agile, SAFe).
• University degree (Bachelor and above) in Business, Finance, Engineering, Information Systems.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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