College Services Officer

Navitas Limited; Uxbridge Moor; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading global education provider is seeking a College Services Officer for their team at the university. The successful candidate will support student services, manage records, and lead support programs for at-risk students. Candidates need to demonstrate excellent organisational skills and prior administrative experience. This full-time position offers a competitive salary and numerous benefits, contributing to a supportive environment for student success.

Benefits

Salary of £25,550 to £28,150

23 days annual leave

Pension scheme participation

Professional development opportunities

Qualifications

• Relevant administrative or customer service experience in a busy environment.
• Excellent organisational and communication skills.
• Knowledge of UK Visas and Immigration regulations is desirable.

Responsibilities

• Support student accommodation queries.
• Organise registration and induction processes.
• Manage student records.

Skills

Organisational skills

Communication skills

Customer service experience

Education

A Level qualification or equivalent

Undergraduate degree

Tools

Microsoft Excel

Job description

We are currently looking for a College Services Officer to join our vibrant team at Brunel University London Pathway College (BPC) in Cowley!

As a College Services Officer, you will play a vital role in supporting the day‑to‑day operations across student services, ensuring smooth administration, high‑quality support, and engaging student activities. You will work closely with various teams to enhance the student journey from registration to graduation, contributing to a welcoming and efficient college environment.

Hours of Work: Full‑time

Responsibilities

• Support student accommodation queries
• Organise registration and induction processes
• Assist in student ambassador programmes
• Manage student records
• Lead support programmes for at‑risk students
• Handle financial records and attendance monitoring
• Coordinate student events
• Facilitate communication with sponsors
• Respond to enquiries and produce essential student documentation
• Develop the student voice through representative programmes
• Administer surveys and support transfer programmes
• Maintain strong relationships with key university services
• Ensure compliance with safeguarding, health & safety, and GDPR regulations
• Undertake any further tasks as directed by your line manager or senior management

Qualifications

• Relevant administrative or customer service experience in a busy environment
• Excellent organisational and communication skills
• A Level qualification or equivalent, or an undergraduate degree
• Knowledge of UK Visas and Immigration regulations (desirable)
• Proficiency in data management and Microsoft Office tools, especially Excel

Benefits

• Salary of £25,550 to £28,150, depending on experience
• 23 days annual leave, plus 8 bank holidays, increasing with service
• Pension scheme participation
• Opportunities for professional development and career progression
• A supportive, inclusive working environment within a leading educational organisation

Navitas is a diverse global education provider offering a wide array of educational services, including university pathways, language training, and workforce education. We are dedicated to transforming lives through education, supporting learners worldwide to achieve their ambitions. Brunel University London Pathway College (BPC), part of the Navitas family, delivers high‑quality preparatory courses aligned with Brunel University London, helping students unlock their future careers in a thriving academic community.

Meet the Organisation: Who We Are and What We Do

Navitas is committed to creating opportunities for learners across the world by offering flexible, high‑quality educational pathways that lead to successful careers and personal development.