Collections Specialist

SAPI; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A financial technology company is seeking a Collections Specialist to enhance their collections operations, manage outbound communications, and improve processes. Fresh graduates are welcomed, with strong analytical and communication skills preferred. The role offers a hybrid work model, 30 days of annual leave, and access to continuous learning resources, ensuring a supportive work environment.

Benefits

30 days annual leave

Access to LinkedIn Learning

Access to Calm

Generous parental leave

On-site gym access

Qualifications

• Fresh graduates are welcome; previous experience in collections or customer support is a plus.
• Analytical and problem-solving mindset required.
• Strong written and verbal communication skills necessary.

Responsibilities

• Manage outbound communications with customers.
• Maintain internal collections records accurately.
• Support the implementation of new processes.

Skills

Analytical mindset

Problem-solving skills

Strong communication skills

Proactive attitude

Organizational skills

Job description

At SAPI, we build, tailor, fund, and manage custom financing products. Our mission is to provide liquidity for the global payment ecosystem through an all-encompassing API for business credit products. We’re looking for an enthusiastic and hardworking Collections Specialist to join our growing team!

Salary: Up to £30,000

The Role

We’re looking for an enthusiastic and ambitious Collections Specialist to join our growing team. Whether you’re a fresh graduate or building on existing experience, this is a great opportunity to learn and grow. You’ll receive hands‑on training from our amazing Collections Manager and develop the skills to manage collections confidently while working closely with customers and partners.

This role plays a key part in keeping our collections operations running smoothly on a day‑to‑day basis, while also helping us improve the way we work as we grow.

Responsibilities

• Managing outbound communications to customers via email, phone and SMS
• Supporting the prep and review of accounts being referred to our external collections partner
• Maintaining clear, accurate and up‑to‑date records on our internal collections board
• Helping to answer account‑related questions from internal teams
• Building strong working relationships with external agencies to ensure timely follow‑ups
• Assisting in the implementation of new processes and providing feedback to improve them
• Following up on failed payments or broken payment arrangements
• Analysing payment trends and flagging early warning signs to the team
• Supporting internal handovers from customer support when payment issues arise
• Helping to keep collections outreach templates up to date and aligned with our tone of voice
• Making sure we stay compliant with company policies and relevant regulations

Qualifications

• Fresh graduates are welcome to apply; prior experience in collections, payments, or customer support is a plus
• Analytical and problem‑solving mindset
• Strong written and verbal communication skills
• Proactive attitude – you notice issues early and take initiative to solve them
• Well‑organised and reliable – able to manage multiple tasks and priorities effectively
• A collaborative team player with a genuine interest in helping customers achieve the best outcomes

Benefits

• Hybrid - 1 day per week in our London office - we trust you, and we're sure you'll do great work from home, and our core working hours are 9:30 AM - 5:30 PM UK time
• 30 days annual leave - plus all UK bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• Generous parental leave
• Access to on‑site gym at our Shoreditch office