Co-ordinator - Community Therapy Team

Sussex Community NHS Foundation Trust; Crawley, Mid Sussex, Horsham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider in Crawley is looking for a Band 4 Coordinator to manage community therapy team referrals. The role involves coordinating appointments and collaborating with various healthcare professionals. Ideal candidates should possess administrative experience, strong IT skills, and the ability to handle sensitive information. This position offers a salary range of £27,485 to £30,162 per annum.

Benefits

Flexible working options

Excellent training and development opportunities

Accredited Living Wage Employer

Qualifications

• Evidence of consistent pattern of learning from education, training and experience.
• Experience of working in a health or social care setting.
• Previous experience in an administrative role.

Responsibilities

• Process incoming referrals to the community therapy team.
• Make appointments for patients, communicating with team members.
• Manage team waiting lists, allocating visits, and booking appointments.

Skills

Administrative experience

Excellent technology skills

Confidentiality

Organizational skills

Communication skills

Education

GCSE passes at Grade C or above

NVQ level 3 (health and social care or business administration)

IT/Administration Qualification

Tools

Microsoft Office including Excel

Job description

An exciting opportunity has arisen for a Band 4 Coordinator to join our team.

The post holder should be a creative and clear thinker, with administrative experience and with excellent skills with technology to help manage our Community therapy team referrals.

Your role would involve:

• Processing community therapy team referrals
• Phone call with patients, staff, health care professionals
• Working collaboratively as part of a multidisciplinary team
• Through close liaison with the Team lead, to manage the team waiting lists, allocating visits contacting patients, booking appointments

Previous applicants need not apply

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Main duties of the job

To ensure that an accurate and up-to-date patient record is maintained by updating our clinical system as necessary. Training will be provided.

Using a shared email inbox to improve communication.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values: Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

Job responsibilities

To process incoming referrals to the community therapy team, make appointments for patients, communicating with members of the multidisciplinary team

Please see job description and person specification for further details

Person Specification

Qualifications

• GCSE passes at Grade C or above or equivalent experience
• NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
• IT/Administration Qualification

Experience

• Evidence of consistent pattern of learning from education, training and experience
• Experience of working in a health or social care setting
• Previous experience in an administrative role
• Experience of working within multi-disciplinary teams
• Experience of working with vulnerable people
• Considerable experience working with the public

Skills

• Able to maintain confidentiality and deal with sensitive information
• Able to use recognised IT packages e.g. Microsoft Office including Excel
• Able to undertake statistical and data analysis
• Able to meet conflicting deadlines, prioritise effectively and manage own workload
• Able to use time effectively and prioritise work through good organisational skills
• Able to undertake duties with a degree of autonomy and accountability
• Able to work effectively as individual but also as part of larger team
• Some knowledge of medical terminology
• Up to date knowledge of social care & health systems, processes and pathways
• Able to use of IT systems and keyboard skills including accurate data recording skills

Other Requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Clinical Lead Physio Community Therapy Team North

£27,485 to £30,162 a year per annum / pro rata